Appendices · 139
Hernon, Peter, and Robert E. Dugan. Action Plan for Outcomes Assessment in Your Library. Chicago: American Library
Association, 2002.
Hernon, Peter, and John R. Whitman. Delivering Satisfaction and Service Quality. Chicago: American Library Association
,2001.
Hernon, Peter, and Ellen Altman. Assessing Service Quality. Chicago: American Library Association, 1998.
Hightower, Christy, Julie Sih, and Adam Tilgham. “Recommendations for Benchmarking Web Site Usage Among
Academic Libraries.” College and Research Libraries 59 (January 1998): 61-79.
Steve Hiller, Martha Kyrillidou and Jim Self, “Assessment in North American research libraries: a preliminary report card.”
Performance Measurement and Metrics 7 (2) (2006): 100-6.
Jackson, Mary E. Measuring the Performance of Interlibrary Loan Operations in North American Research &College Libraries.
Washington, DC: Association of Research of Libraries, 1998.
Johnson, Richard K. “A Question of Access: SPARC, BioOne, and Society-Driven Electronic Publishing.” D-Lib
Magazine (May 2000), accessed on the Internet at http://www.dlib.org/dlib/may00/johnson/05johnson.
html on August 21, 2001.
Johnson, Richard K, and Judy Luther. “The E-Only Tipping Point for Journals.” Washington, DC: Association of
Research of Libraries, 2007.
Kling, Rob, Lisa Spector, and Geoff McKim. “The Guild Model.” The Journal of Electronic Publishing 8, no. 1 (August
2002).
Kuhlman, A. F. “Two ARL Approaches to Counting Holdings of Research Libraries.” College and Research Libraries 21
(May 1960): 207-11.
Kyrillidou, Martha. “Library Assessment as a collaborative enterprise.” Resource Sharing and Information Networks
1/2 (Special 2005-06 issue on the theme “Creative Collaborations: Libraries Within Their Institutions and
Beyond”): 73-87.
Kyrillidou, Martha. “From Input and Output Measures to Quality and Outcome Measures, or, from the User in
the Life of the Library to the Library in the Life of the User.” The Journal of Academic Librarianship 28, no. 1
(January-March 2002): 42-46.
_______.“To Describe and Measure the Performance of North American Research Libraries.” IFLA Journal 27 (2001,
No. 4): 257-63.
_______.“Research Library Trends: ARL Statistics.” Washington, DC: Association of Research Libraries, 2001.
Accessed on the Internet at http://www.arl.org/stats/arlstat/jal99.html on August 22, 2001.
Kyrillidou, Martha, and Fred Heath, eds. “Measuring Service Quality.” Library Trends 49 (Spring 2001).
Lakos, Amos. “Culture of Assessment as a Catalyst for Organizational Culture Change in Libraries.” Proceedings from
Hernon, Peter, and Robert E. Dugan. Action Plan for Outcomes Assessment in Your Library. Chicago: American Library
Association, 2002.
Hernon, Peter, and John R. Whitman. Delivering Satisfaction and Service Quality. Chicago: American Library Association
,2001.
Hernon, Peter, and Ellen Altman. Assessing Service Quality. Chicago: American Library Association, 1998.
Hightower, Christy, Julie Sih, and Adam Tilgham. “Recommendations for Benchmarking Web Site Usage Among
Academic Libraries.” College and Research Libraries 59 (January 1998): 61-79.
Steve Hiller, Martha Kyrillidou and Jim Self, “Assessment in North American research libraries: a preliminary report card.”
Performance Measurement and Metrics 7 (2) (2006): 100-6.
Jackson, Mary E. Measuring the Performance of Interlibrary Loan Operations in North American Research &College Libraries.
Washington, DC: Association of Research of Libraries, 1998.
Johnson, Richard K. “A Question of Access: SPARC, BioOne, and Society-Driven Electronic Publishing.” D-Lib
Magazine (May 2000), accessed on the Internet at http://www.dlib.org/dlib/may00/johnson/05johnson.
html on August 21, 2001.
Johnson, Richard K, and Judy Luther. “The E-Only Tipping Point for Journals.” Washington, DC: Association of
Research of Libraries, 2007.
Kling, Rob, Lisa Spector, and Geoff McKim. “The Guild Model.” The Journal of Electronic Publishing 8, no. 1 (August
2002).
Kuhlman, A. F. “Two ARL Approaches to Counting Holdings of Research Libraries.” College and Research Libraries 21
(May 1960): 207-11.
Kyrillidou, Martha. “Library Assessment as a collaborative enterprise.” Resource Sharing and Information Networks
1/2 (Special 2005-06 issue on the theme “Creative Collaborations: Libraries Within Their Institutions and
Beyond”): 73-87.
Kyrillidou, Martha. “From Input and Output Measures to Quality and Outcome Measures, or, from the User in
the Life of the Library to the Library in the Life of the User.” The Journal of Academic Librarianship 28, no. 1
(January-March 2002): 42-46.
_______.“To Describe and Measure the Performance of North American Research Libraries.” IFLA Journal 27 (2001,
No. 4): 257-63.
_______.“Research Library Trends: ARL Statistics.” Washington, DC: Association of Research Libraries, 2001.
Accessed on the Internet at http://www.arl.org/stats/arlstat/jal99.html on August 22, 2001.
Kyrillidou, Martha, and Fred Heath, eds. “Measuring Service Quality.” Library Trends 49 (Spring 2001).
Lakos, Amos. “Culture of Assessment as a Catalyst for Organizational Culture Change in Libraries.” Proceedings from
