SPEC
Kit 302
Managing Public Computing
November 2007
Survey Results
Executive Summary................................................................................................................ 11
Survey Questions and Responses. .........................................................................................19
Responding Institutions........................................................................................................ 62
Representative Documents
Position Descriptions
University at Albany, SUNY
Head of Library Systems Department, SL-5. ......................................................................66
University of Alberta
ITS Operations Manager.................................................................................................. 68
University of California, San Diego
Systems Engineer............................................................................................................ 71
University of Connecticut
Public Workstation Coordinator. ......................................................................................77
Cornell University
Head of Public Computing. ..............................................................................................79
Duke University
Desktop Support Supervisor (Manager, IT). ......................................................................83
University of Hawaii at Manoa
Information Technology Specialist for Microcomputer Support. .........................................85
Kent State University
Lead IT User Support Analyst........................................................................................... 89
Rutgers University
Unit Computing Manager. ...............................................................................................94
Southern Illinois University Carbondale
Procedures and Systems Analyst III. .................................................................................96
Kit 302
Managing Public Computing
November 2007
Survey Results
Executive Summary................................................................................................................ 11
Survey Questions and Responses. .........................................................................................19
Responding Institutions........................................................................................................ 62
Representative Documents
Position Descriptions
University at Albany, SUNY
Head of Library Systems Department, SL-5. ......................................................................66
University of Alberta
ITS Operations Manager.................................................................................................. 68
University of California, San Diego
Systems Engineer............................................................................................................ 71
University of Connecticut
Public Workstation Coordinator. ......................................................................................77
Cornell University
Head of Public Computing. ..............................................................................................79
Duke University
Desktop Support Supervisor (Manager, IT). ......................................................................83
University of Hawaii at Manoa
Information Technology Specialist for Microcomputer Support. .........................................85
Kent State University
Lead IT User Support Analyst........................................................................................... 89
Rutgers University
Unit Computing Manager. ...............................................................................................94
Southern Illinois University Carbondale
Procedures and Systems Analyst III. .................................................................................96