22 · SPEC Kit 303
“To meet a requirement in new Strategic Plan for a user-centered approach to libraries services.”
“To meet objectives in the library’s strategic plan.”
“Too long in the past to be really sure.”
“User satisfaction.”
“We were planning to open a library expansion and wanted to know more about user satisfaction with
services and facilities.”
5. Please indicate which of the following departments/units your library has assessed since 2002
and what methodologies were used for those assessments. Check all that apply. N=67
Library Function N Surveys Qualitative
Methods
Statistics
Collection
& Analysis
Usability Other Have not
assessed
Electronic Resources 66 29 15 56 24 3 2
Interlibrary Loan 66 30 10 51 4 4 7
Web site 66 32 25 32 59 4
Branch Libraries 65 40 23 36 7 2 14
Circulation/Reserve 65 27 10 49 5 6
Collections 65 25 28 57 9 3 3
Reference 65 37 26 53 3 2 5
User Instruction 64 45 24 46 3 4 3
Digital Initiatives 63 24 17 33 21 1 16
Online Catalog 63 25 11 33 34 2 6
Acquisitions 62 9 8 46 8 13
Cataloging 62 3 6 43 1 9 15
IT Systems 62 12 13 27 11 3 20
Shelving 62 11 6 45 1 4 12
Facilities 61 35 20 27 6 6 6
Human Resources 61 8 12 10 1 41
Preservation 61 8 8 35 1 5 20
Publicity/Marketing 61 10 9 4 1 1 42
Selectors/Subject Liaisons 61 22 19 29 2 16
Special Collections 61 14 14 32 3 4 19
Administration 60 9 15 12 4 31
Financial/Business Services 60 5 4 21 1 5 32
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