16 · SPEC Kit 303
Background
1. Does your library engage in any assessment of library activities (such as statistics collection,
conducting surveys, conducting focus groups, Web usability testing, benchmarking, etc.)
beyond collecting annual data for the ARL statistics? N=74
Yes 73 99%
No 1 1%
Assessment Activities
2. Please indicate which of the specific assessment methods below your library is currently using
or has used in the past. Check “Currently Used” for methods that the library continues to use
to assess activities. Check “Previously Used” for methods that were once used but are no longer
used. Check “Never Used” for methods the library has never tried. Check one category for each
row. N=73
Assessment Method N Currently
Used
Previously
Used
Never
Used
Surveys N=73
Surveys developed elsewhere (e.g., CSEQ, LibQUAL+®) 72 55 15 2
Locally designed user satisfaction survey 70 36 31 3
Facilities use studies 69 41 22 6
Online user feedback (pop-up windows, etc.) 69 38 18 13
Worklife/organizational climate studies 66 20 21 25
Qualitative Methods N=71
Focus Groups 70 51 16 3
Secret Shopper Studies 70 5 3 62
Suggestion Box 70 60 6 4
Observation 69 37 22 10
Interviews 67 38 22 7
Statistics N=73
Statistics gathering (e.g., e-resource usage, gate counts,
ARL statistics, etc.)
73 72 1 —
Data mining and analyses 68 43 6 19
Statistics inventory 66 40 9 17
Background
1. Does your library engage in any assessment of library activities (such as statistics collection,
conducting surveys, conducting focus groups, Web usability testing, benchmarking, etc.)
beyond collecting annual data for the ARL statistics? N=74
Yes 73 99%
No 1 1%
Assessment Activities
2. Please indicate which of the specific assessment methods below your library is currently using
or has used in the past. Check “Currently Used” for methods that the library continues to use
to assess activities. Check “Previously Used” for methods that were once used but are no longer
used. Check “Never Used” for methods the library has never tried. Check one category for each
row. N=73
Assessment Method N Currently
Used
Previously
Used
Never
Used
Surveys N=73
Surveys developed elsewhere (e.g., CSEQ, LibQUAL+®) 72 55 15 2
Locally designed user satisfaction survey 70 36 31 3
Facilities use studies 69 41 22 6
Online user feedback (pop-up windows, etc.) 69 38 18 13
Worklife/organizational climate studies 66 20 21 25
Qualitative Methods N=71
Focus Groups 70 51 16 3
Secret Shopper Studies 70 5 3 62
Suggestion Box 70 60 6 4
Observation 69 37 22 10
Interviews 67 38 22 7
Statistics N=73
Statistics gathering (e.g., e-resource usage, gate counts,
ARL statistics, etc.)
73 72 1 —
Data mining and analyses 68 43 6 19
Statistics inventory 66 40 9 17