Library Assessment · 189
Blixrud, Julia C. “Mainstreaming New Measures.” ARL: A Bimonthly Report on Research Library Issues and
Actions from ARL, CNI, and SPARC, no. 230/231 (October/December 2003): 1–8.
Edgar, William B. “Questioning LibQUAL+™: Expanding Its Assessment of Academic Library
Effectiveness.” portal: Libraries and the Academy 6, no. 4 (October 2006): 455–65.
Fraser, Bruce T., Emily H. Leahy, and Charles R. McClure. “Toward a Framework for Assessing Library
and Institutional Outcomes.” portal: Libraries and the Academy 2, no. 4 (October 2002): 505–28.
Goodall, Deborah. L. “Performance Measurement: a Historical Perspective.” Journal of Librarianship 20,
no. 2 (April 1988): 128–44.
Hernon, Peter, and Danuta Nitecki. “Service Quality: A Concept Not Fully Explored.” Library Trends 49,
no. 4 (Spring 2001): 687–708.
Hiller, Steve, and Jim Self. ”From Measurement to Management: Using Data Wisely for Planning and
Decision-Making.” Library Trends 53, no. 1 (Summer 2004): 129–55.
Kyrillidou, Martha. “From Input and Output Measures to Quality and Outcome Measures, or, From
the User in the Life of the Library to the Library in the Life of the User.” Journal of Academic
Librarianship 28, no. 1/2 (January 2002): 42–46.
Laeven, Hubert, and Anja Smit. “A Project to Benchmark University Libraries in the Netherlands.”
Library Management 24, no. 6/7 (2003): 291–304.
Lakos, Amos, and Shelley Phipps. “Creating a Culture of Assessment: A Catalyst for Organizational
Change.” portal: Libraries and the Academy 4, no. 3 (July 2004): 345–61.
Lindauer, Bonnie G. “Defining and Measuring the Library’s Impact on Campus Wide Outcomes.” College
&Research Libraries 59, no. 6 (November 1998): 546–70.
McClure, Charles R. “A View from the Trenches: Costing and Performance Measures for Academic
Library Public Services.” College &Research Libraries 47 (July 1986): 323–36.
Nicholson, Scott. “A Conceptual Framework for the Holistic Measurement and Cumulative Evaluation
of Library Services.” Journal of Documentation 60, no. 2 (2004): 164–82.
Nicholson, Scott. “Proof in the Pattern: Librarians Follow the Corporate Sector Toward More Data-driven
Management. (Managing by Numbers).” Library Journal 131, no. 1 (Winter 2006): S2–S6.
Nitecki, Danuta A. “Quality Assessment Measures in Libraries.” Advances in Librarianship 25. New York,
NY: Academic Press, 2001: 133–62.
Blixrud, Julia C. “Mainstreaming New Measures.” ARL: A Bimonthly Report on Research Library Issues and
Actions from ARL, CNI, and SPARC, no. 230/231 (October/December 2003): 1–8.
Edgar, William B. “Questioning LibQUAL+™: Expanding Its Assessment of Academic Library
Effectiveness.” portal: Libraries and the Academy 6, no. 4 (October 2006): 455–65.
Fraser, Bruce T., Emily H. Leahy, and Charles R. McClure. “Toward a Framework for Assessing Library
and Institutional Outcomes.” portal: Libraries and the Academy 2, no. 4 (October 2002): 505–28.
Goodall, Deborah. L. “Performance Measurement: a Historical Perspective.” Journal of Librarianship 20,
no. 2 (April 1988): 128–44.
Hernon, Peter, and Danuta Nitecki. “Service Quality: A Concept Not Fully Explored.” Library Trends 49,
no. 4 (Spring 2001): 687–708.
Hiller, Steve, and Jim Self. ”From Measurement to Management: Using Data Wisely for Planning and
Decision-Making.” Library Trends 53, no. 1 (Summer 2004): 129–55.
Kyrillidou, Martha. “From Input and Output Measures to Quality and Outcome Measures, or, From
the User in the Life of the Library to the Library in the Life of the User.” Journal of Academic
Librarianship 28, no. 1/2 (January 2002): 42–46.
Laeven, Hubert, and Anja Smit. “A Project to Benchmark University Libraries in the Netherlands.”
Library Management 24, no. 6/7 (2003): 291–304.
Lakos, Amos, and Shelley Phipps. “Creating a Culture of Assessment: A Catalyst for Organizational
Change.” portal: Libraries and the Academy 4, no. 3 (July 2004): 345–61.
Lindauer, Bonnie G. “Defining and Measuring the Library’s Impact on Campus Wide Outcomes.” College
&Research Libraries 59, no. 6 (November 1998): 546–70.
McClure, Charles R. “A View from the Trenches: Costing and Performance Measures for Academic
Library Public Services.” College &Research Libraries 47 (July 1986): 323–36.
Nicholson, Scott. “A Conceptual Framework for the Holistic Measurement and Cumulative Evaluation
of Library Services.” Journal of Documentation 60, no. 2 (2004): 164–82.
Nicholson, Scott. “Proof in the Pattern: Librarians Follow the Corporate Sector Toward More Data-driven
Management. (Managing by Numbers).” Library Journal 131, no. 1 (Winter 2006): S2–S6.
Nitecki, Danuta A. “Quality Assessment Measures in Libraries.” Advances in Librarianship 25. New York,
NY: Academic Press, 2001: 133–62.