48  ·  Survey Results:  Survey Questions And Responses
New legislation in Ontario requires us to meet standards for accessibility in key areas of activity. Customer Service
standards have been in place for two years and have required staff training as well as policy and procedure
development. Standards on Information and communication accessibility are on the way.
Our CMS software provides a text-only version of our website.
Our staff provides services to users with disabilities to the best of our abilities. If we are unable to provide the service
needed we contact on campus and/or local resources for help.
The libraries will work with users who identify their needs on a case-by-case basis to assist them with using libraries
resources. The number of requests per semester is typically limited to one or two individuals but the users tend to be
frequent users.
These are the three designated rooms in library facilities:
Rockefeller Room 225
* This room is locked at all times- You must request a key to use this room
* Take the stairs to the 2nd level, take a left, and it will be on your left side
* Includes: printer, scanner, and a headset with microphone
* Software includes: Kurzweil, Dragon, Jaws, ZoomText, and Openbook
Rockefeller Room 327
* This room is locked at all times- You must request a key to use this room
* Take the elevator to the 3rd floor, go left and then all the way to the far wall, take another left and it is immediately on
your right
* Includes: CCTV, printer, scanner, copier, and a headset with microphone
* Software includes: Kurzweil, Dragon, Jaws, Inspiration, and ZoomText
Sciences Library Room A17
* This room is open at all times
* Take the stairs to the basement, go left and back towards the Apple computers, and it is on the right (it has a glass
door and front walls)
* Includes: printer, scanner, and a headset with microphone on reserve at the desk
* Software includes: Kurzweil, Dragon, Jaws, Inspiration, ZoomText, and Openbook
This past year the Diversity Officer and Diversity Officer dedicated the year to Disability Awareness. We did a panel with
students with disabilities and also conducted a survey of students with disabilities. We are in talks with campus experts
to see how the libraries can improve our services to students with disabilities. We are currently updated a Services for
Users with Disabilities Policy.
To summarize, we have an Assistive Technologies Center maintained by a campus IT department who employs a
specialist in the ATC. He works with campus Disability Services to get qualified students access to specialized hardware
and software. The ATC is located within the Learning Commons in the library.
We are in the process of changing our webpage to reflect the services we provide to users with disabilities. The diversity
committee and the facilities librarian are responsible for suggesting changes to the page and training for library staff.
We have policies, procedures, and guidelines specific created for disability services. They include specific examples and
scenarios to assist staff in working with these users. Our facility is open to the public as well as the university’s faculty,
staff, and students.
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