SPEC Kit 321: Services for Users with Disabilities (December 2010)
This SPEC Kit explores what services are being provided and how users are made aware of them; what assistive technologies are being offered today and who maintains them; which library staff have responsibility for providing services and how are they trained; and what service policies and procedures are in place for users with disabilities.
The survey results indicate that all staff who work on a public services desk are responsible for assisting users with disabilities, or at least making a proper referral. Services range from retrieving library materials from the stacks, to assistance searching online resources, to assistance with adaptive technology. Workstations with adaptive technology are common, either in public spaces or special rooms. The most commonly available special software is for text magnification. Scanners are the most commonly available hardware.
This SPEC Kit includes documentation from respondents that describe the services offered, the assistive technology that is available, service policies, user needs assessment, staff training materials, and job requirements for service coordinators.
Brown, M. Suzanne, and LeiLani Freund. Services for Users with Disabilities. SPEC Kit 321. Washington, DC: Association of Research Libraries, December 2010.
Table of Contents
SPEC Kit 321: Services for Users with Disabilities (December 2010)
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Services for Users with Disabilities frontmatter
33
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Survey Results
99
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Representative Documents
5151
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Service Policies/ Statements
5353
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Library Services
6363
- University of British Columbia 6464
- Brown University 6969
- University of California, Irvine 7070
- University of California, Santa Barbara 7272
- University of Delaware 7575
- Duke University 7777
- University Florida 7878
- Florida State University 8080
- Georgia Institute of Technology 9090
- University of Guelph 9292
- Iowa State University 9393
- Johns Hopkins University 9494
- Library of Congress 9595
- McMaster University 9797
- University of Massachusetts Amherst 9898
- North Carolina State University 101101
- Ohio University 106106
- Rutgers University 107107
- Syracuse University 110110
- Temple University 115115
- University of Texas at Austin 116116
- Texas Tech University 117117
- University of Waterloo 118118
- Yale University 121121
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Online Forms
127127
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Assistive Technology
133133
- University of Arizona 134134
- Arizona State University 135135
- University of Calgary 137137
- University of Guelph 138138
- University of Louisville 139139
- Michigan State University 140140
- University of Minnesota 143143
- Northwestern University 145145
- Ohio University 146146
- Pennsylvania State University 148148
- University of South Carolina 151151
- Southern Illinois University Carbondale 152152
- Vanderbilt University 154154
- University of Virginia 155155
- Washington State University 156156
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User Needs Assessment
159159
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Staff Training
169169
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Job Descriptions
183183
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Service Policies/ Statements
5353
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Selected Resources
193193

Title:
SPEC Kit 321: Services for Users with Disabilities (December 2010)