38 · Survey Results: Survey Questions And Responses
A small group (2–3 staff) are charged with scanning material requested in alternative text format. One librarian
responds to speciﬁc requests for assistance when needs cannot be meet by Service Desk staff.
All information services librarians and service desk staff.
All library staff are expected to provide basic level of service.
Al library staff members are expected to assist when there is need to provide services for users with disabilities.
All library staff who are at library service sites are expected to at least know about the services, be familiar with our
website and know to make referrals to the disabilities coordinator.
All of our library staff are expected to provide services for users with disabilities. It is mainly the responsibility of our
frontline staff in circulation and reference.
All public facing staff are expected, and trained to, offer services in an equitable manner to users with disabilities.
Advanced services and speciﬁc accommodations are provided by the Coordinator, Library Services for Persons with
All public service staff are expected to assist users with disabilities to the best of their abilities. If the user requires more
specialized support in the humanities and social sciences library, then staff can direct the user to the librarian who
oversees disability services for the library. However, this librarian is only expected to help patrons from his own unit
library. The other libraries do not have a dedicated librarian for this position and all public service staff members would
help disabled patrons.
All public services or access services staff.
All public services staff.
All public services staff are expected to assist all users regardless of disabilities.
All public services staff are expected to provide services to users with disabilities.
All public services staff members are expected to provide services.
All public services staff will assist patrons with basic needs: retrieving items from the stacks, directing to ADA
workstation. More complex needs are referred to the Assistant Director.
All public services staff, including student assistants. The most frequent need is retrieving books in areas not accessible
All Reference Department personnel in main library and all personnel at public services desks in our specials collections
and professional school libraries.
All staff members are expected to provide services for users with disabilities. A majority of training is focused on the
staff who work at public service desks.
All staff who provide service at a public desk, including the Learning Commons, Access Services and Technology
All staff who work on a public services desk are responsible for assisting users with disabilities - the assistive technology
is only located in one service area - the technical assistants who work there have a general responsibility for making
sure the technology is working but the students themselves have been taught how to use the technology by staff in the
Disability Resource Centre.