SPEC Kit 321: Services for Users with Disabilities · 43
18. In the matrix below please identify who has responsibility for maintaining the library workstation
hardware and software and other equipment. Check all that apply. N=59
Troubleshooting software 59 11 9 13 48 2
Installing software upgrades 59 10 10 1 51 —
Installing hardware 58 9 8 2 47 —
Servicing hardware 59 10 8 2 47 3
Installing other equipment 54 7 8 5 36 8
Servicing other equipment 53 9 6 5 34 10
Number of Responses 59 14 10 14 52 12
Please identify the other staff who have responsibility for maintaining the library workstation
hardware and software and other equipment.
All of the software and computer hardware are maintained by the library’s IT staff. Other equipment is (rarely) serviced
by our building managers staff or sent off-site for repair.
ATC is maintained by the Ofﬁce of Information Technologies (OIT) ofﬁce. The computers located in the Learning
Commons (as separate from the ATC) are maintained by OIT. We have 42 Public Access computers that are maintained
by Library Systems, which is a library department.
Equipment vendors or Access Services department staff.
Library Facilities staff.
Library Facilities staff are responsible for the furniture and maintenance of the Centre’s space.
Library IT staff design library web pages consistent with ADA guidelines.
Some equipment, such as the Topaz units and the Sapphires are maintained by the Information Commons Coordinator
and the servicing is conducted under warranties held by the Campus Disability Resource Center since they gave the
libraries those equipment items on permanent loan.