SPEC Kit 321: Services for Users with Disabilities · 41
problems or interviewing patrons regarding accommodation.
Staff receive training through the university’s Student Disability Services ofﬁce.
The library as a formal training program in-house for customer services to users with disabilities. The training program
consists of: online modules to be completed by all staff; in person 1-hour session to answer questions about the
modules and review the library’s commitment to accessible and equitable services for staff; and a 4-hour advanced
training for managers, supervisors and others involved in the development of public-facing services and workflows,
which includes training on the development of policies and guidelines for accessible services and mentoring staff to
ensure these services. The online modules were developed Ontario-wide for universities. The complimentary program
was developed and delivered by the Coordinator, Library Services for Persons with Disabilities, and the Department
Head, Information Services & Resources, Dana Porter Library.
Through Access & Diversity Ofﬁce.
Training is provided on demand by the library coordinator. The equipment/software is self-explanatory.
Unfortunately, we do not do as much staff training and development as we should.
Assistive Technology Funding and Support
17. In the matrix below please identify which units’ budgets provide funding for assistive technology
software, hardware, and equipment in the library. Check all that apply. N=58
Purchasing software 58 24 10 3 27 18 8
Purchasing hardware 57 24 10 1 26 20 6
Purchasing other equipment 58 20 7 2 29 14 10
Number of Responses 58 27 11 3 35 22 14
Please describe the other source of funding for assistive technology in the library.
Donors have created endowments for support of students with disabilities.