2 Association of Research Libraries Research Library Issues 294 — 2018 In This Issue What Are We Trying to Build? 3 Leaving Liaison Behind: Reflections on the Last Decade 8 Introduction Benefits Lessons Learned Key Questions Conclusion MIT Libraries Liaison Program: A Paradigm Shift 16 What Does and What Doesn’t Change Liaisons and the Changing Paradigm for Collections—The Role of the Selector Success Scenarios, Uncertainties, and Road Maps for Instruction, Reference, and Outreach The Last Word: Change The University of South Florida Libraries’ Evolving Service Model: From ROLES to Research Platform Teams 31 USF’s Liaison Model: Past and Present The Research Platform Team Initiative Conclusion Moving from Subject Specialists to a Functional Model 39 Introduction Background Reorganization Process Reorganization Timeline Teaching and Learning Department Research Services Department Collection Strategies Department Communication and Outreach Future Steps Lessons Learned Conclusion Appendix Iterative Evolution of the Liaison Librarian Role: A Brief Case Study 72 Selected Bibliography on Library Liaisons 76