Liaison Services · 37
the discipline groups about liaison activities. Panel discussions (open to all) on liaison issues. Wiki where
examples of messages and documents are posted.”
“Informal training; are considering something more cohesive and consistent.”
“Introduction to department chairs and some faculty. Introduction to collection development.”
“It’s informal, but we provide a general overview of the role and expectations of a liaison and discuss the best
methods of connecting to a particular department and the various services offered.”
“It’s up to each of our libraries to provide this training. There is no standard across the libraries.”
“Liaison handbook outlines responsibilities. New liaison meets with collection development staff for
orientation to that particular work. Library has regular staff development sessions and liaison meetings for all
“Liaisons received training from various library units when they assume collection development duties. Their
colleagues also often assume the role of mentors to new collection managers.”
“Meet with head of acquisitions and head of collection development for overview of policies and procedures
and to receive training on vendor ordering databases (monographs and serials); meet with head of reference if
reference librarian or with director of public services if branch or special collections librarian.”
“Meet with the head of collection development and then are partnered with an experienced liaison as a
“Mentoring, sharing information. Discussions at division/branch level on service expectations, review of
written communications, suggestions for opportunities, training in collection development, etc. On-campus
courses offered by MOST (Central HR Organizational Development & Learning), TAG (Centre for Teaching
and Academic Growth), other training/development opportunities At recruitment, library recruits for liaison
“New librarians receive an orientation to the departments of responsibility as part of the complete training
program. This includes tour(s) of the department(s) for which they will be liaison, introductions to faculty who
have already been working with the previous liaison, and an overview of liaison activities that have already
taken place. New liaisons spend time with a colleague who has previously worked in their subject area(s) to
gain an understanding of the scope of the research and the culture of the department. They receive formal
training in collections management. When possible mentoring of new liaison(s) is encouraged.”
“One-on-one mentoring for liaison activities. Formal training for fund management and acquisitions.”
“Opportunity to accompany an experienced librarian to presentations, meetings, etc.; Interactions with subject
teams; Discussion of library’s service philosophy, etc., with supervisor.”
“Orientation to all library departments with a special focus on Acquisitions. Training in using the online catalog
and interpreting order records. More in-depth training on selected areas such as approval plans depending on
the liaison’s needs.”
“Overview includes info from appropriate tech services librarians, appropriate support staff, and sometimes
prior liaisons.”
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