138 · ARL Statistics 2012–2013
Haslett, K. Mark. “Canada, Copyright, and the Common Good.” portal: Libraries and the Academy 9, no. 3 (July 2009): 375–
Hayes, Robert M. Strategic Management for Academic Libraries: A Handbook. Westport, Conn.: Greenwood Press, 1993.
Heath, Fred. “A Salute to a Leader: ARL’s Assessment Protocol Initiatives.” portal: Libraries and the Academy 9, no. 3 (July
2009): 333–38. http://muse.jhu.edu/journals/portal_libraries_and_the_academy/toc/pla.9.3.html
Heath, Fred, Colleen Cook, Martha Kyrillidou, and Bruce Thompson. “ARL Index and Other Validity Correlates of
LibQUAL+ Scores.” portal: Libraries and the Academy 2, no. 1 (January 2002): 27–42. http://muse.jhu.edu/journals/
Hernon, Peter, and Ellen Altman. Assessing Service Quality. Chicago: American Library Association, 1998.
Hernon, Peter, and Robert E. Dugan. Action Plan for Outcomes Assessment in Your Library. Chicago: American Library
Hernon, Peter, and John R. Whitman. Delivering Satisfaction and Service Quality. Chicago: American Library Association,
Hightower, Christy, Julie Sih, and Adam Tilgham. “Recommendations for Benchmarking Web Site Usage Among
Academic Libraries.” College and Research Libraries 59, no. 1 (January 1998): 61–79. http://crl.acrl.org/
Hiller, Steve, Martha Kyrillidou, and Jim Self, “Assessment in North American Research Libraries: a Preliminary Report
Card.” Performance Measurement and Metrics 7, no. 2 (2006): 100–6. http://www.emeraldinsight.com/journals.
Jackson, Mary E. Measuring the Performance of Interlibrary Loan Operations in North American Research & College Libraries.
Washington, DC: Association of Research of Libraries, 1998.
Jakubs, Deborah. “The Global Resources Program.” portal: Libraries and the Academy 9, no. 3 (July 2009): 327–32. http://
Johnson, Richard K. “A Question of Access: SPARC, BioOne, and Society-Driven Electronic Publishing.” D-Lib Magazine
(May 2000) http://www.dlib.org/dlib/may00/johnson/05johnson.html
Johnson, Richard K, and Judy Luther. “The E-Only Tipping Point for Journals.” Washington, DC: Association of Research
of Libraries, 2007. http://www.arl.org/bm~doc/Electronic_Transition.pdf
Kling, Rob, Lisa Spector, and Geoff McKim. “The Guild Model.” The Journal of Electronic Publishing 8, no. 1 (August
Kuhlman, A. F. “Two ARL Approaches to Counting Holdings of Research Libraries.” College and Research Libraries 21, no. 3
(May 1960): 207–11.
Kyrillidou, Martha. “To Describe and Measure the Performance of North American Research Libraries.” IFLA Journal 27,
no. 4 (2001): 257–63. http://archive.ifla.org/V/iflaj/art2704.pdf
_______. “From Input and Output Measures to Quality and Outcome Measures, or, from the User in the Life of the
Library to the Library in the Life of the User.” The Journal of Academic Librarianship 28, no. 1–2 (January-February
2002): 42–46. http://www.sciencedirect.com/science/journal/00991333/28/1-2