38 · Survey Results: Survey Questions and Responses
This depends on the area in question. In general, these activities are done in parallel with development milestones. In
the future, we want to build a routine schedule of assessment in concert with another program in the library, Digital
User Services.
This varies, however, is often more than annually. We receive monthly statistics on web usage, resources are often used
in instruction classes, etc. We are interested in worldwide usage of digital resources that we produce as well as local.
Usability/UI testing: every few years? Would like to do it again, especially following significant changes to software
functionality/design. Statistics gathering/log analysis: Monthly. Collect user comments: As received.
Usability/user interface testing: biennially. Statistics gathering: weekly or monthly or as needed, depending on
collection. User comments: As they come in.
User comments are constantly collected. Surveys are generally done when mandated as part of reports for grants.
User comments are gathered in real time on an ongoing basis. With at least some of the projects for the Oklahoma Oral
History Research Program, meetings with stakeholders occur twice a year.
User comments are tracked as they come into the systems. We have also conducted ad hoc assessment if such is
required at the conclusion of a grant-supported project.
We collect user feedback on an ongoing basis a comment link is available from most digital collections.
We have workshops for stakeholders every semester, and on request—specifically for our image resource collections.
We do regular usability tests on many new collections, but not systematically across all of our newly generated
collections. Typically, we gather logs and statistics on all of our collections.
We offer workshops and collect user comments on an ad hoc basis. We have not set up methods or tools for analyzing
and assessing this information. It is ongoing.
Web log analysis and reporting is done on a monthly basis using SobekCM. User comments come through the SobekCM
form on a daily basis with thousands of emails each year.
Website statistics are looked at on a monthly basis and interface testing occurs at intervals consistent with interface or
functionality upgrades or changes.
Workshops with stakeholders: as needed. Usability/user interface testing: as needed. Statistics gathering/log analysis:
monthly. Collect user comments (via email or contact form): daily.
ASSESSMENT OUTCOMES AND CHALLENGES
9. Please indicate the types of change that have been a result of assessment of the library’s locally
curated digital collections. Check all that apply. N=45
Updates to user interface 39 87%
New search features 30 67%
Collaboration with faculty to add new resources to digital collections 26 58%
Collaboration with teaching faculty for instruction on digital collections 25 56%
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