104 · Representative Documents: Outreach and Assessment Guides
UNIVERSITY OF TENNESSEE
Assessment Plan FY2013–2014
https://www.lib.utk.edu/assessment/files/AssessmentPlan2014_draft.pdf
Assessment Plan FY2013-‐2014
Mission
The mission of the assessment program at the University of Tennessee
Libraries is to facilitate continual improvement in the Libraries’ services and
resources and to illustrate the value of the Libraries to the University and the
community we serve.
Goals
The priorities of the assessment program are determined each year in
accordance with the priorities of the Libraries as defined by the Libraries’
Strategic Plan.
Major goals for assessment for FY2013-‐2014 are as follows:
• Conduct one large-‐scale assessment to collect meaningful, big-‐picture
user feedback each year. For 2013, this was the LibQUAL+ Lite survey.
For 2014, it will be an in-‐library user survey.
Metrics: Surveys conducted. Results presented.
• Engage our library staff in evaluating and acting on assessment data
through a series of assessment summits.
Metrics: Summits held on a quarterly basis. Action steps drafted after
each summit and circulated.
• Improve assessment data management and presentation throughout
the Libraries.
Metrics: Data inventory completed. Data management plan drafted.
UNIVERSITY OF TENNESSEE
Assessment Plan FY2013–2014
https://www.lib.utk.edu/assessment/files/AssessmentPlan2014_draft.pdf
Assessment Plan FY2013-‐2014
Mission
The mission of the assessment program at the University of Tennessee
Libraries is to facilitate continual improvement in the Libraries’ services and
resources and to illustrate the value of the Libraries to the University and the
community we serve.
Goals
The priorities of the assessment program are determined each year in
accordance with the priorities of the Libraries as defined by the Libraries’
Strategic Plan.
Major goals for assessment for FY2013-‐2014 are as follows:
• Conduct one large-‐scale assessment to collect meaningful, big-‐picture
user feedback each year. For 2013, this was the LibQUAL+ Lite survey.
For 2014, it will be an in-‐library user survey.
Metrics: Surveys conducted. Results presented.
• Engage our library staff in evaluating and acting on assessment data
through a series of assessment summits.
Metrics: Summits held on a quarterly basis. Action steps drafted after
each summit and circulated.
• Improve assessment data management and presentation throughout
the Libraries.
Metrics: Data inventory completed. Data management plan drafted.
