65 Association of Research Libraries Research Library Issues 301 — 2020 12. “Infographic: 6 Guiding Principles to a Trauma-Informed Approach,” Centers for Disease Control and Prevention, accessed November 18, 2020, https://www.cdc.gov/cpr/infographics/6_ principles_trauma_info.htm. 13. Kaetrena Davis Kendrick, “The Low Morale Experience of Academic Librarians: A Phenomenological Study,” Journal of Library Administration, 57 no.8 (2017): 846–78, https://doi.org/10.1080/01930 826.2017.1368325. 14. Amy Fyn et al., “Why We Leave: Exploring Academic Librarian Turnover and Retention Strategies,” in ACRL 2019: Recasting the Narrative (Chicago, IL: Association of College & Research Libraries, 2019), 139–48, http://www.ala.org/acrl/sites/ala.org.acrl/files/ content/conferences/confsandpreconfs/2019/WhyWeLeave.pdf. 15. Donna Lanclos, “Listening to Refusal: Opening Keynote for #APTconf 2019,” author’s blog, July 9, 2019, https://www.donnalanclos.com/ listening-to-refusal-opening-keynote-for-aptconf-2019/. 16. Jesse Sostrin, “To Be a Great Leader, You Have to Learn How to Delegate Well,” Harvard Business Review, October 10, 2017, https://hbr.org/2017/10/ to-be-a-great-leader-you-have-to-learn-how-to-delegate-well. 17. University of California, “SMART Goals: A How to Guide,” accessed November 18, 2020, https://www.ucop.edu/local-human- resources/_files/performance-appraisal/How%20to%20write%20 SMART%20Goals%20v2.pdf. 18. Dylan Walsh, “The Workplace Is Killing People and Nobody Cares,” Insights by Stanford Business, March 15, 2018, https://www.gsb. stanford.edu/insights/workplace-killing-people-nobody-cares. 19. “National Day of Racial Healing,” W.K. Kellogg Foundation, accessed November 17, 2020, https://healourcommunities.org/ day-of-racial-healing/.