Public Services in Special Collections · 91
Pennsylvania State University
Finally, please remember that all rules that apply to our patrons apply to
staff as well: use nothing but pencils when handling rare materials.
Making Reproductions
See Chapter 4
Re-Shelving Procedures
Once a patron has returned the materials to the reference desk, staff members must place
the items on the appropriate shelf for the specific unit. If it is a cart of materials, the cart
must be placed in front of the specific unit’s shelves.
Reference Room Materials
These need to be reshelved by the Reference Desk person in their
appropriate location.
Maps and other Oversized Materials
These need to be reshelved by the Reference Desk person in their
appropriate location.
Annex Materials
If boxes are from an annex, they should be placed in the other hallway
and recorded on both the collection list and table.
University Archives Materials
The reshelving shelves are located between the Vault and the Map Room
Mateials must be placed on each shelf as labeled.
Here are the following areas where items are located:
Processing Room
Map/Photo Room
Ground Floor Stacks
C9 and Other Spaces
HCLA Materials
The reshelving shelves are located between the Vault and the Map Room
RBM Materials
The reshelving shelves are located between the Vault and the Map Room
Materials Placed on Hold
If patron asks for materials to be placed on hold, fill out the materials on
hold forms.
The first sheet with the patron’s name is placed with the book or boxes in
the hold room or hallway.
The second sheet must be filled out as fully as possible, with the patron’s
name, the date put on hold, the date the materials will be held to, the
description of the materials, where the materials are being held, the patron
information and the staff initials as the minimum amount of information
needed.
Subject Specialist Referrals
Donors
Reference via Mail, Email, and Phone
In addition to the Reference Desk, Special Collections Library receives many queries via telephone, email,
and regular mail. It is imperative for reference staff to respond to such queries in a timely and courteous
manner, and by consulting all appropriate resources. Staff also should complete a registration form for
every query received by phone, email, and regular mail.
Pennsylvania State University
Finally, please remember that all rules that apply to our patrons apply to
staff as well: use nothing but pencils when handling rare materials.
Making Reproductions
See Chapter 4
Re-Shelving Procedures
Once a patron has returned the materials to the reference desk, staff members must place
the items on the appropriate shelf for the specific unit. If it is a cart of materials, the cart
must be placed in front of the specific unit’s shelves.
Reference Room Materials
These need to be reshelved by the Reference Desk person in their
appropriate location.
Maps and other Oversized Materials
These need to be reshelved by the Reference Desk person in their
appropriate location.
Annex Materials
If boxes are from an annex, they should be placed in the other hallway
and recorded on both the collection list and table.
University Archives Materials
The reshelving shelves are located between the Vault and the Map Room
Mateials must be placed on each shelf as labeled.
Here are the following areas where items are located:
Processing Room
Map/Photo Room
Ground Floor Stacks
C9 and Other Spaces
HCLA Materials
The reshelving shelves are located between the Vault and the Map Room
RBM Materials
The reshelving shelves are located between the Vault and the Map Room
Materials Placed on Hold
If patron asks for materials to be placed on hold, fill out the materials on
hold forms.
The first sheet with the patron’s name is placed with the book or boxes in
the hold room or hallway.
The second sheet must be filled out as fully as possible, with the patron’s
name, the date put on hold, the date the materials will be held to, the
description of the materials, where the materials are being held, the patron
information and the staff initials as the minimum amount of information
needed.
Subject Specialist Referrals
Donors
Reference via Mail, Email, and Phone
In addition to the Reference Desk, Special Collections Library receives many queries via telephone, email,
and regular mail. It is imperative for reference staff to respond to such queries in a timely and courteous
manner, and by consulting all appropriate resources. Staff also should complete a registration form for
every query received by phone, email, and regular mail.
