48 · SPEC Kit 296
“These figures reflect either costs charged through the library’s fee-for-service unit, other campus units that
provide the services, or off-campus vendor of services. Digitization more or less eliminated microfilm requests.”
“Users needing research assistance are referred to a list of researchers for hire.”
“We assist on-site patrons with many of these services (and provide equipment they may use). Photographic,
microfilm, sound and video recording replication, etc. are sent to an off-site unit that invoices patron for work
done and materials used. We do not charge for our intermediary work. We limit both research and the number
of photocopies we do for off-site patrons, recommending they hire a research assistant for more extensive
work if they cannot visit themselves.”
“We charge students the lower prices commercial uses get the highest price.”
“We do not charge for the CD or DVD but only for the scans on it. If it is an audio or video, $15.00 per disk.”
“We do not charge staff time for copying, but we do charge for conducting research.”
“We do not presently charge an hourly research fee for off-site reference requests. We charge a flat $10
combined postal/service fee to off-site requests that result in duplications (of any kind) being provided to the
patron. We do not charge anything for basic information communicated over the phone, for example. On-site
users are charged at cost for duplication services and no additional service fee is assessed. Charges for CD/
DVD, photographic, and other media duplication are dependent on the extent of the material duplicated. We
charge at cost if the material is sent to an outside vendor for duplication (such as our Teleproductions unit).”
“We’ll likely be decreasing our media charge and increasing our scanning charges soon.”
Public Service Transaction Tracking
18. If Special Collections tracks the number of public service transactions, please indicate what
transaction data are normally recorded. Check all that apply. N=75
Do not track the number of public service transactions 4 5%
Number of instruction sessions/presentations in the library 71 95%
Number of reference questions 69 92%
Number of instruction sessions/presentations in the classroom 58 77%
Number of items retrieved from stacks 56 75%
Number of items reproduced (digital, photocopy, film, etc.) 50 67%
Number of directional/informational questions 45 60%
Number of ILL requests 37 49%
Number of items retrieved from storage 34 45%
“These figures reflect either costs charged through the library’s fee-for-service unit, other campus units that
provide the services, or off-campus vendor of services. Digitization more or less eliminated microfilm requests.”
“Users needing research assistance are referred to a list of researchers for hire.”
“We assist on-site patrons with many of these services (and provide equipment they may use). Photographic,
microfilm, sound and video recording replication, etc. are sent to an off-site unit that invoices patron for work
done and materials used. We do not charge for our intermediary work. We limit both research and the number
of photocopies we do for off-site patrons, recommending they hire a research assistant for more extensive
work if they cannot visit themselves.”
“We charge students the lower prices commercial uses get the highest price.”
“We do not charge for the CD or DVD but only for the scans on it. If it is an audio or video, $15.00 per disk.”
“We do not charge staff time for copying, but we do charge for conducting research.”
“We do not presently charge an hourly research fee for off-site reference requests. We charge a flat $10
combined postal/service fee to off-site requests that result in duplications (of any kind) being provided to the
patron. We do not charge anything for basic information communicated over the phone, for example. On-site
users are charged at cost for duplication services and no additional service fee is assessed. Charges for CD/
DVD, photographic, and other media duplication are dependent on the extent of the material duplicated. We
charge at cost if the material is sent to an outside vendor for duplication (such as our Teleproductions unit).”
“We’ll likely be decreasing our media charge and increasing our scanning charges soon.”
Public Service Transaction Tracking
18. If Special Collections tracks the number of public service transactions, please indicate what
transaction data are normally recorded. Check all that apply. N=75
Do not track the number of public service transactions 4 5%
Number of instruction sessions/presentations in the library 71 95%
Number of reference questions 69 92%
Number of instruction sessions/presentations in the classroom 58 77%
Number of items retrieved from stacks 56 75%
Number of items reproduced (digital, photocopy, film, etc.) 50 67%
Number of directional/informational questions 45 60%
Number of ILL requests 37 49%
Number of items retrieved from storage 34 45%
