Public Services in Special Collections · 61
More work needs to be done on assessment criteria linked to educational outcomes (e.g., faculty and student
conference presentations, publications, use in faculty lectures, number of student employees.) Often the
resulting use of our materials is not reported back to us, so difficult to get accurate measures. Off-site patron
counts are problematic: we can provide number of e-mail requests served but hit counts are deceiving and
we have one FTP site where patrons can grab photos at will, we don’t have download stats available for that
site.”
“We record patron category but do not generate any statistics based on these statistics.”
“We talk, we listen, we ask questions of almost all users. We suggest, point out, instruct in using the online
system and try to be gently intrusive.”