60 · SPEC Kit 296
and regional history) with a total of four reading rooms, were collapsed in 2000/2001 to one service point
and one reading room, with staff platooned to provide on-demand service to walk-ins. Overall, staffing was
reduced by 2.0 FTE and remaining staff has been redeployed to provide some general collections bibliographer
roles for the University Libraries (e.g., for American Studies, English/American Lit., US History), to increase
outreach (teaching), and to give more attention to processing.”
Additional Comments
23. Please provide any additional information regarding reference/public services in your Special
Collections department/unit/library that may assist us in accurately analyzing the results of this
survey. N=31
Selected Comments from Respondents
“All librarians are now doing presentations in the classroom. We are now (since 2001) open three extra hours
on Wednesday evenings and four hours on Saturday allowing for 47 hr/week for patron access.”
“Fees charge vary significantly according to format and labor involved. [We] work on a cost recovery model,
but not directly charging for labor. Larger commercial use fees are negotiated by contract.”
“Materials used by off-site patrons are photocopies or other facsimiles, not original materials. Materials sent
off-site are photocopies or other facsimiles, not original materials.”
“Our on-site users sign in on a sign-in sheet, but do not ‘register.’ For off-site users, there is no information
requested from them until they request materials. For all users, requests for paged materials or for
reproductions requires the completion of forms.”
“The rotation of permanent staff in the Reading Room provides access to detailed information on collections
for readers.”
“The University Library System does not have a special collections department. All public service activities
related to special collections are integrated into normal library system public service activities.”
“This department is responsible for research collections that include university records, archival documents
from private sources, illuminated manuscripts, and rare publications that include books, serials and pamphlets.
Please note that the total number of patrons given in section 19 represents the number of research visits,
which includes repeat visits by several individuals.”
“We are in a rather unique situation as both Hawaiian and Pacific Collections see heavy use, unlike many
Special Collections elsewhere, where periodic intensive use by a relatively small number of researchers is
usually the case. To illustrate our heavy use, our Special Collections department has the 4th highest circulation
count in the entire University of Hawaii System (includes the Manoa campus and our sister campuses here and
on the other islands in the state).”
“We do sample our users in a month-long survey each fall, but we don’t cut the stats the way you’ve
presented them in terms of students, faculty, etc. User community profile categories need to be standardized.
and regional history) with a total of four reading rooms, were collapsed in 2000/2001 to one service point
and one reading room, with staff platooned to provide on-demand service to walk-ins. Overall, staffing was
reduced by 2.0 FTE and remaining staff has been redeployed to provide some general collections bibliographer
roles for the University Libraries (e.g., for American Studies, English/American Lit., US History), to increase
outreach (teaching), and to give more attention to processing.”
Additional Comments
23. Please provide any additional information regarding reference/public services in your Special
Collections department/unit/library that may assist us in accurately analyzing the results of this
survey. N=31
Selected Comments from Respondents
“All librarians are now doing presentations in the classroom. We are now (since 2001) open three extra hours
on Wednesday evenings and four hours on Saturday allowing for 47 hr/week for patron access.”
“Fees charge vary significantly according to format and labor involved. [We] work on a cost recovery model,
but not directly charging for labor. Larger commercial use fees are negotiated by contract.”
“Materials used by off-site patrons are photocopies or other facsimiles, not original materials. Materials sent
off-site are photocopies or other facsimiles, not original materials.”
“Our on-site users sign in on a sign-in sheet, but do not ‘register.’ For off-site users, there is no information
requested from them until they request materials. For all users, requests for paged materials or for
reproductions requires the completion of forms.”
“The rotation of permanent staff in the Reading Room provides access to detailed information on collections
for readers.”
“The University Library System does not have a special collections department. All public service activities
related to special collections are integrated into normal library system public service activities.”
“This department is responsible for research collections that include university records, archival documents
from private sources, illuminated manuscripts, and rare publications that include books, serials and pamphlets.
Please note that the total number of patrons given in section 19 represents the number of research visits,
which includes repeat visits by several individuals.”
“We are in a rather unique situation as both Hawaiian and Pacific Collections see heavy use, unlike many
Special Collections elsewhere, where periodic intensive use by a relatively small number of researchers is
usually the case. To illustrate our heavy use, our Special Collections department has the 4th highest circulation
count in the entire University of Hawaii System (includes the Manoa campus and our sister campuses here and
on the other islands in the state).”
“We do sample our users in a month-long survey each fall, but we don’t cut the stats the way you’ve
presented them in terms of students, faculty, etc. User community profile categories need to be standardized.
