Public Services in Special Collections, SPEC Kit 296 (November 2006)

Turcotte, Florence; Nemmers, John

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SPEC Kit 296: Public Services in Special Collections (November 2006) resources

170 · SPEC Kit 296
University of Arizona
ARL-leeanne:Users:leeanne:DATA:Lee Anne Data:SPEC:Public Services in Special Collections:PSSC
Docs:Arizona usersurvey.doc
Help us improve our Special Collections services
For the following aspects of the services provided at the Circulation/Information, please mark [x] the five (5)
items most important to you, the five (5) things you feel we do best, and the five (5) areas in which you feel we
most need to improve. If you don’t think that an item applies to you because you have never used this service,
mark N/A (i.e. not applicable).
Explaining the search process/showing how we got the answer
Help providing alternative access to missing or checked out items
Help providing alternative access to items we don’t own
Help identifying Special Collections materials for your research topic
Explaining our policies and procedures
Help with other equipment problems/questions (e.g. PC, multi-media station,
microfilm readers, etc…)
Showing an interest in assisting you and treating you with courtesy
Length of time you have to wait to consult materials
Spending an appropriate amount of time to answer your question(s)
Referring you to the correct person or place if we can’t answer your question
Acceptable hours of service
Provide photocopy and digital reproduction services for Special Collections
materials
Helping you learn how to use the collection
Providing exhibits that interest you
Providing online access to digitized resources and finding aides from Special
Collections
Providing a suitable environment for research and study
I am an:
Undergrad Grad Student Faculty Staff Other
Please use the back of this page for any comments/feedback.
When completed, please leave this survey in one of the collection boxes at the Circulation Desk.
Thank You.
Most
Important
Do
Best
Need to
Improve
N/A

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SPEC Kit 296: Public Services in Special Collections (November 2006) resources