128 · SPEC Kit 296
University of Washington
USER QUERY STATISTICS FORM March 18-24, 2006
UNIT/SERVICE POINT____________________________________________ DATE______________
Instructions:
During the survey period, for all reference/information questions received:
a. Place a hash mark by the appropriate code for the type of question: use the code that indicates the most advanced level of
assistance given for each question. Mark in the appropriate column for how the question was received.
b. If referred to another unit, librarian or somewhere else just put a hash mark in the Referred column.
c. Service points should use a separate sheet for each day individuals at their desks can use one sheet for the week
Codes: (see Instructions, Definitions and Examples sheet)
D- Directional/Logistical (Hours, restrooms, library locations, library procedures, copy machines, offices etc.)
T–Tool/Source based (Use or demonstration of a library tool or reference resource but not formulation of a search strategy)
R -Research Based (Individualized strategy requiring selection of relevant resources or instruction in use)
C-Consultation (In-depth work with the patron usually occurring away from a service point)
TIME In-Person Phone Email/Web
Chat
Referred
7:30-10 D--
T--
R--
C--
D--
T--
R--
C--
D--
T--
R--
C--
10-12 D--
T--
R--
C--
D--
T--
R--
C-
D--
T--
R--
C-
12-2 D--
T--
R--
C--
D--
T--
R--
C-
D--
T--
R--
C-
2-4 D--
T--
R--
C--
D--
T--
R--
C-
D--
T--
R--
C-
4-6 D--
T--
R--
C--
D--
T--
R--
C-
D--
T--
R--
C-
6-8 D--
T--
R--
C--
D--
T--
R--
C--
D--
T--
R--
C--
8-12 D--
T--
R--
C--
D--
T--
R--
C--
D--
T--
R--
C--
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