Public Services in Special Collections, SPEC Kit 296 (November 2006)

Turcotte, Florence; Nemmers, John

50 · SPEC Kit 296
Number of Patrons Served by Patron Category
On-site Patrons N=27 N Minimum Maximum Mean Median Std Dev
Faculty 22 16 545 198.1 179.5 144.8
Graduate students 21 78 1,417 514.8 381.0 399.9
Undergraduate students 23 52 2,000 617.1 564.0 461.5
Staff 18 6 319 114.6 76.5 94.3
Local community 15 24 1,907 380.1 201.0 471.7
Visiting researchers 19 17 3,121 780.5 263.0 978.5
Alumni 11 6 675 143.4 60.0 195.1
Other 15 34 5,579 1,169.1 581.0 1640.9
Please identify other patron category.
Anyone other than the categories above
Classes
Extension
Faculty and staff combined (2 responses)
Genealogists
General public, students/faculty/staff from other institutions
Graduate and undergraduate students combined
ILL
Members of Congress
Miscellaneous
Private, institutional
Public
The university community

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Public Services in Special Collections · 49
Number of research consultations 33 44%
Number of items reshelved 28 37%
Other 13 17%
Please describe other data category.
Number of new/return visitors
Number of permissions to publish
Number of record series/collections used
Number of reproduction requests
Number of researchers using manuscript collections
Number of tours number of consultations
Numbers of reference transactions with remote users reference and directional transactions with in-house
users are tracked twice a year for a week number of items circulated is normally tracked but we’re in database
transition
Only during library designated times
Permission requests
Reference requests by e-mail, telephone, or fax
Registrations/day
Several times a year, reference and directional queries are sampled over the course of a week
Sound recordings played for patrons
19. If you record public service transactions by patron category (e.g., faculty, student, staff, etc.),
please indicate how many patrons in each category were served by Special Collections staff
during 2005. N=65
N On-site Patrons Off-site Patrons
Do record patron category 27 27 6
Do not record patron category 50 38 43

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Public Services in Special Collections · 51
Off-site Patrons N=6 N Minimum Maximum Mean Median Std Dev
Faculty 5 6 271 83.6 60.0 109.3
Graduate students 3 38 80 63.7 73.0 22.5
Undergraduate students 4 4 69 37.5 38.5 29.4
Staff 3 32 58 48.7 56.0 14.5
Local community 1 112 — — — —
Visiting researchers 3 13 317 199.3 268.0 163.2
Alumni 3 9 83 44.0 40.0 37.2
Other 4 202 332 281.5 296.0 55.7
Please identify other patron category.
General public, students/faculty/staff from other institutions
ILL
Reference transactions by e-mail, phone, etc.
The public
Total Number of Patrons Served
All Respondents N=49
N Minimum Maximum Mean Median Std Dev
On-site patrons 49 157 11,696 3,002.0 2,526.0 2,327.7
Off-site patrons 25 6 5,146 1,477.7 750.0 1,454.8
Respondents Who Track Patron Category N=27
N Minimum Maximum Mean Median Std Dev
On-site patrons 27 157 7,688 2,632.2 1,730.0 2,147.1
Off-site patrons 6 6 688 429.7 451.0 256.4
Respondents Who Don’t Track Patron Category N=28
N Minimum Maximum Mean Median Std Dev
On-site patrons 22 592 11,696 3,455.8 2,856.0 2,507.1
Off-site patrons 19 55 5,146 1,808.5 1,210.0 1,523.8

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SPEC Kit 296: Public Services in Special Collections (November 2006) resources

SPEC Kit 296: Public Services in Special Collections (November 2006) resources