Public Services in Special Collections · 31
public service, particularly if it is highly complex or involves donor restrictions.”
“There is one staff member (paid for by general operating support grant funding) who handles the information
desk where patrons are registered. There is also one professional staff member who handles nearly all
reference inquiries via Internet, phone, mail, and fax. There is also an archivist/librarian on duty at all times in
the reading room, but it is not a primary responsibility. Nearly all professional staff participate.”
“To indicate the importance of public service, we have one professional and one staff member who have
public service as their principal responsibility.”
“We have a Coordinator of Public Services and a Research Services Archivist position.”
“We have a permanent staff of 12. Of these, two are for pubic service and one of them is primarily reference.”
“We have a Public Services Department.”
“We have a reading room coordinator and library specialist on staff full time specifically for the reading room/
reference services.”
“We have one full-time librarian and one full-time library assistant with primary responsibilities being
reference/public service related. We do use other staff as needed to assist with the increasingly busy reference
operation and to cover the Reading Room desk shifts.”
“We have one full-time reference librarian but 13 other staff members provide primary levels of reference and
public service.”
No
“All four faculty members do reference.”
“All full-time staff work regular reference shifts. So do some part-timers.”
“All full-time staff and part-time student assistants have aspects of reference service in their job descriptions,
but no position is primarily designated to this function.”
“All our people are cross-trained for technical and reference services and we want knowledge derived from
processing available from reading room staff.”
“All permanent staff (2 librarians, 2 archivists, 3 staff) provide reference service, as well as 3 graduate
students.”
“All staff perform both public and technical services, although certain staff members are designated as the
front line public service staff. These front line staff also understand that public service is their top priority, but
their job descriptions are fairly balanced on public service vs. technical service.”
“All staff providing public service have other assigned duties, usually processing/cataloging.”
“Everyone handles reference service/public service at some level.”
“I’m not fond of designating a person exclusively to reference work in a S.C. environment, though some have
heavier reference loads.”
“Only one full-time staff member in Special Collections.”
public service, particularly if it is highly complex or involves donor restrictions.”
“There is one staff member (paid for by general operating support grant funding) who handles the information
desk where patrons are registered. There is also one professional staff member who handles nearly all
reference inquiries via Internet, phone, mail, and fax. There is also an archivist/librarian on duty at all times in
the reading room, but it is not a primary responsibility. Nearly all professional staff participate.”
“To indicate the importance of public service, we have one professional and one staff member who have
public service as their principal responsibility.”
“We have a Coordinator of Public Services and a Research Services Archivist position.”
“We have a permanent staff of 12. Of these, two are for pubic service and one of them is primarily reference.”
“We have a Public Services Department.”
“We have a reading room coordinator and library specialist on staff full time specifically for the reading room/
reference services.”
“We have one full-time librarian and one full-time library assistant with primary responsibilities being
reference/public service related. We do use other staff as needed to assist with the increasingly busy reference
operation and to cover the Reading Room desk shifts.”
“We have one full-time reference librarian but 13 other staff members provide primary levels of reference and
public service.”
No
“All four faculty members do reference.”
“All full-time staff work regular reference shifts. So do some part-timers.”
“All full-time staff and part-time student assistants have aspects of reference service in their job descriptions,
but no position is primarily designated to this function.”
“All our people are cross-trained for technical and reference services and we want knowledge derived from
processing available from reading room staff.”
“All permanent staff (2 librarians, 2 archivists, 3 staff) provide reference service, as well as 3 graduate
students.”
“All staff perform both public and technical services, although certain staff members are designated as the
front line public service staff. These front line staff also understand that public service is their top priority, but
their job descriptions are fairly balanced on public service vs. technical service.”
“All staff providing public service have other assigned duties, usually processing/cataloging.”
“Everyone handles reference service/public service at some level.”
“I’m not fond of designating a person exclusively to reference work in a S.C. environment, though some have
heavier reference loads.”
“Only one full-time staff member in Special Collections.”
