176 · SPEC Kit 296
Long, Linda J. “Question Negotiation in the Archival Setting: The Use of Interpersonal Communication
Techniques in the Reference Interview.” American Archivist 52 (Winter 1989): 40–51.
Malbin, Susan L. “The Reference Interview in Archival Literature.” College and Research Libraries 58, no. 1
(January 1997): 69–80.
Martin, Kristin E. “Analysis of Remote Reference Correspondence at a Large Academic Manuscripts
Collection” American Archivist 64 (Spring/Summer 2001): 17–42.
McCausland, Sigrid. “Access and Reference Services.” In Keeping Archives. Second edition. Judith Ellis,
editor. Port Melbourne: DW Thorpe and Australian Society of Archivists, Inc., 1993.
O’Donnell, Frances. “Reference Service in an Academic Archives.” Journal of Academic Librarianship 26,
no. 2 (March 2000): 110–18.
Panitch, Judith. Special Collections in ARL Libraries. Washington, DC: Association of Research Libraries,
2001.
Pederson, Ann and Gail Farr. Archives and Manuscripts: Public Programs. Chicago: Society of American
Archivists, 1982.
Pugh, Mary Jo. “The Illusion of Omniscience: Subject Access and the Reference Archivist.” American
Archivist 45 (Winter 1982): 33–44.
———. Providing Reference Services for Archives and Manuscripts. Chicago, Illinois: The Society of
American Archivists, 1992.
Roberts, A. F. “Volunteers and Reference Services with a Special Collection.” The Reference Librarian 33
(1991): 207–209.
Ruth, Janice E. “Educating the Reference Archivist.” American Archivist 51 (Summer 1988): 266–76.
Saffady, William. “Reference Services to Researchers in Archives.” Reference Quarterly 14 (Winter 1974):
139–44.
Southwell, Kristina. “How Researchers Learn of Manuscript Resources at the Western History
Collections.” Archival Issues 26, no. 2 (2002): 91–109.
Sudduth, Elizabeth A., Nancy B. Newins, and William E. Sudduth, compilers. Special Collections in
College and University Libraries [CLIP Note #35]. Chicago: College Library Information Packet
Committee, College Libraries Section, Association of College and Research Libraries, 2005.
Tibbo, Helen R. “Interviewing Techniques for Remote Reference: Electronic Versus Traditional
Environments.” American Archivist 58 (Summer 1995): 294–310.
Long, Linda J. “Question Negotiation in the Archival Setting: The Use of Interpersonal Communication
Techniques in the Reference Interview.” American Archivist 52 (Winter 1989): 40–51.
Malbin, Susan L. “The Reference Interview in Archival Literature.” College and Research Libraries 58, no. 1
(January 1997): 69–80.
Martin, Kristin E. “Analysis of Remote Reference Correspondence at a Large Academic Manuscripts
Collection” American Archivist 64 (Spring/Summer 2001): 17–42.
McCausland, Sigrid. “Access and Reference Services.” In Keeping Archives. Second edition. Judith Ellis,
editor. Port Melbourne: DW Thorpe and Australian Society of Archivists, Inc., 1993.
O’Donnell, Frances. “Reference Service in an Academic Archives.” Journal of Academic Librarianship 26,
no. 2 (March 2000): 110–18.
Panitch, Judith. Special Collections in ARL Libraries. Washington, DC: Association of Research Libraries,
2001.
Pederson, Ann and Gail Farr. Archives and Manuscripts: Public Programs. Chicago: Society of American
Archivists, 1982.
Pugh, Mary Jo. “The Illusion of Omniscience: Subject Access and the Reference Archivist.” American
Archivist 45 (Winter 1982): 33–44.
———. Providing Reference Services for Archives and Manuscripts. Chicago, Illinois: The Society of
American Archivists, 1992.
Roberts, A. F. “Volunteers and Reference Services with a Special Collection.” The Reference Librarian 33
(1991): 207–209.
Ruth, Janice E. “Educating the Reference Archivist.” American Archivist 51 (Summer 1988): 266–76.
Saffady, William. “Reference Services to Researchers in Archives.” Reference Quarterly 14 (Winter 1974):
139–44.
Southwell, Kristina. “How Researchers Learn of Manuscript Resources at the Western History
Collections.” Archival Issues 26, no. 2 (2002): 91–109.
Sudduth, Elizabeth A., Nancy B. Newins, and William E. Sudduth, compilers. Special Collections in
College and University Libraries [CLIP Note #35]. Chicago: College Library Information Packet
Committee, College Libraries Section, Association of College and Research Libraries, 2005.
Tibbo, Helen R. “Interviewing Techniques for Remote Reference: Electronic Versus Traditional
Environments.” American Archivist 58 (Summer 1995): 294–310.
