SPEC Kit 309: Library Support for Study Abroad · 35
19. Please indicate how the library services below are delivered to students and faculty in this study
abroad program. Check all that apply. N=28
Reference By onsite
library staff
By library staff at
the home institution
By library staff at
the host institution
N
E-mail 3 26 3 27
Chat/instant messaging 2 22 1 24
Phone 2 18 3 20
Mail 2 14 3 15
Face-to-face 4 3 8 13
VoIP 1 2 1 4
Other — 2 — 2
Please describe other delivery method.
“Chat reference service offered by home institution is generally not open when classes are in session at the
host institution (12 hour time difference), so most reference takes place at the host institution.”
“For the ‘by library staff at the host institution’ column: We really do not know the answer to what the host
offers. Our assumption is that full library services are generally available.”
“Research guides.”
“The Web site is linked from the Library and Study Abroad Web sites.”
“We are currently developing a Web page that lists and describes Library resources and services targeted
specifically to Summer Session Study Abroad participants.”
Instruction By onsite
library staff
By library staff at
the home institution
By library staff at
the host institution
N
E-mail 1 10 3 13
Chat/instant messaging 1 10 1 11
Phone 1 7 3 10
Face-to-face 2 2 6 9
Mail 1 4 2 6
VoIP — 1 — 1
Other — 4 1 4
Please describe other delivery method.
“As previously mentioned, the Library Skills Workbook graduation requirement for undergraduates is a shared
effort.”
19. Please indicate how the library services below are delivered to students and faculty in this study
abroad program. Check all that apply. N=28
Reference By onsite
library staff
By library staff at
the home institution
By library staff at
the host institution
N
E-mail 3 26 3 27
Chat/instant messaging 2 22 1 24
Phone 2 18 3 20
Mail 2 14 3 15
Face-to-face 4 3 8 13
VoIP 1 2 1 4
Other — 2 — 2
Please describe other delivery method.
“Chat reference service offered by home institution is generally not open when classes are in session at the
host institution (12 hour time difference), so most reference takes place at the host institution.”
“For the ‘by library staff at the host institution’ column: We really do not know the answer to what the host
offers. Our assumption is that full library services are generally available.”
“Research guides.”
“The Web site is linked from the Library and Study Abroad Web sites.”
“We are currently developing a Web page that lists and describes Library resources and services targeted
specifically to Summer Session Study Abroad participants.”
Instruction By onsite
library staff
By library staff at
the home institution
By library staff at
the host institution
N
E-mail 1 10 3 13
Chat/instant messaging 1 10 1 11
Phone 1 7 3 10
Face-to-face 2 2 6 9
Mail 1 4 2 6
VoIP — 1 — 1
Other — 4 1 4
Please describe other delivery method.
“As previously mentioned, the Library Skills Workbook graduation requirement for undergraduates is a shared
effort.”
