106  ·  Representative Documents:  2007 Position Descriptions
Duke University
Director Public Services
Director, Public Services
The Perkins Library System is in the process of implementing its strategic plan for 2000-2005 to support
Duke's institutional imperatives, with particular emphasis in the following areas: support for the new
undergraduate curriculum; expansion of instructional programs to develop and improve research skills and
information literacy; development of innovative, customized reference services for users regardless of
location; and establishment of an integrated document delivery service. We are seeking an innovative and
energetic individual to provide creative leadership for these new initiatives. The successful candidate will
also be an analytical thinker and an agent for change, with the ability to articulate and communicate a vision
for outstanding public services and to enlist the support of faculty, students and library staff for implementing
new and innovative services. Staffing in Public Services is comprised of 73 FTE; position reports to the
University Librarian, who is also Vice Provost for Library Affairs.
Responsibilities
Leads and administers public services activities and units in Perkins Library (Access Services, Document
Delivery Services, Public Documents and Maps Department, Reference Department) and six branch
libraries (Biological and Environmental Sciences; Chemistry; Lilly; Music; Vesic Library for
Engineering, Math and Physics; and the Rare Book, Manuscript, and Special Collections Library).
Provides vision and leadership in the following areas:
- identifying and assessing user needs and developing output measures to evaluate the quality and
success of services in meeting those needs;
- planning and developing a user education program to ensure that students and faculty achieve
information literacy and understand the complementary nature of print and electronic resources;
- working collaboratively with the Center for Instructional Technology to incorporate creative use of
technology into the curriculum and the support of research by both students and faculty;
- working closely with the Director, Collections Services in coordinating the public service activities of
subject and area specialists, and with the Director of Communications to promote library programs and
services;
- fostering and promoting the growth and development of librarians and staff to meet the challenges of
serving an increasingly diverse user population.
Establishes collaborative working relationships with collections services, technical services, information
technology services, and special collections.
Coordinates public services activities, programs and initiatives with the libraries of Duke's professional
schools (Business, Divinity, Law, and the Medical Center).
Participates in overall planning and policy development and fundraising as a member of the library's
Executive Group.
Represents the public services interests of the Duke University Libraries in regional cooperative consortia
(Triangle Research Libraries Network and the Association of Southeast Research Libraries), national
forums, and international initiatives.
Qualifications
Master's degree from an ALA-accredited program or equivalent education and experience; minimum of five
years of substantial and progressively more responsible experience in public services in a research library,
including management of personnel and budget; experience in user education and in initiating new programs
and services; experience in addressing issues and trends in document delivery and information and
instructional technology; strong leadership and excellent interpersonal, oral and written communication skills;
ability to establish effective working relationships in a collaborative environment; commitment to the
importance of diversity in the academic environment; a record of significant professional activity.
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