176 · ARL Statistics 2010–2011
Gooden, Paul, Matthew Owen, and Sarah Simon. Scientific Publishing: Knowledge is Power. New York: Morgan Stanley,
2002.
Guthrie, Kevin M. “It Didn’t Have to Be This Way: Entrepreneurship at ARL During Duane Webster’s Tenure.” portal:
Libraries and the Academy 9, no. 3 (July 2009): 411–18. http://muse.jhu.edu/journals/portal_libraries_and_the_
academy/toc/pla.9.3.html
Haslett, K. Mark. “Canada, Copyright, and the Common Good.” portal: Libraries and the Academy 9, no. 3 (July 2009): 375–
80. http://muse.jhu.edu/journals/portal_libraries_and_the_academy/toc/pla.9.3.html
Hayes, Robert M. Strategic Management for Academic Libraries: A Handbook. Westport, Conn.: Greenwood Press, 1993.
Heath, Fred. “A Salute to a Leader: ARL’s Assessment Protocol Initiatives.” portal: Libraries and the Academy 9, no. 3 (July
2009): 333–38. http://muse.jhu.edu/journals/portal_libraries_and_the_academy/toc/pla.9.3.html
Heath, Fred, Colleen Cook, Martha Kyrillidou, and Bruce Thompson. “ARL Index and Other Validity Correlates of
LibQUAL+ Scores.” portal: Libraries and the Academy 2, no. 1 (January 2002): 27–42. http://muse.jhu.edu/journals/
portal_libraries_and_the_academy/toc/pla2.1.html
Hernon, Peter, and Ellen Altman. Assessing Service Quality. Chicago: American Library Association, 1998.
Hernon, Peter, and Robert E. Dugan. Action Plan for Outcomes Assessment in Your Library. Chicago: American Library
Association, 2002.
Hernon, Peter, and John R. Whitman. Delivering Satisfaction and Service Quality. Chicago: American Library Association,
2001.
Hightower, Christy, Julie Sih, and Adam Tilgham. “Recommendations for Benchmarking Web Site Usage Among
Academic Libraries.” College and Research Libraries 59, no. 1 (January 1998): 61–79. http://crl.acrl.org/
content/59/1/61.full.pdf+html
Hiller, Steve, Martha Kyrillidou, and Jim Self, “Assessment in North American Research Libraries: a Preliminary Report
Card.” Performance Measurement and Metrics 7, no. 2 (2006): 100–6. http://www.emeraldinsight.com/journals.
htm?issn=1467-8047&volume=7&issue=2
Jackson, Mary E. Measuring the Performance of Interlibrary Loan Operations in North American Research &College Libraries.
Washington, DC: Association of Research of Libraries, 1998.
Jakubs, Deborah. “The Global Resources Program.” portal: Libraries and the Academy 9, no. 3 (July 2009): 327–32. http://
muse.jhu.edu/journals/portal_libraries_and_the_academy/toc/pla.9.3.html
Johnson, Richard K. “A Question of Access: SPARC, BioOne, and Society-Driven Electronic Publishing.” D-Lib Magazine
(May 2000) http://www.dlib.org/dlib/may00/johnson/05johnson.html
Johnson, Richard K, and Judy Luther. “The E-Only Tipping Point for Journals.” Washington, DC: Association of Research
of Libraries, 2007. http://www.arl.org/bm~doc/Electronic_Transition.pdf
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Extracted Text (may have errors)

176 · ARL Statistics 2010–2011
Gooden, Paul, Matthew Owen, and Sarah Simon. Scientific Publishing: Knowledge is Power. New York: Morgan Stanley,
2002.
Guthrie, Kevin M. “It Didn’t Have to Be This Way: Entrepreneurship at ARL During Duane Webster’s Tenure.” portal:
Libraries and the Academy 9, no. 3 (July 2009): 411–18. http://muse.jhu.edu/journals/portal_libraries_and_the_
academy/toc/pla.9.3.html
Haslett, K. Mark. “Canada, Copyright, and the Common Good.” portal: Libraries and the Academy 9, no. 3 (July 2009): 375–
80. http://muse.jhu.edu/journals/portal_libraries_and_the_academy/toc/pla.9.3.html
Hayes, Robert M. Strategic Management for Academic Libraries: A Handbook. Westport, Conn.: Greenwood Press, 1993.
Heath, Fred. “A Salute to a Leader: ARL’s Assessment Protocol Initiatives.” portal: Libraries and the Academy 9, no. 3 (July
2009): 333–38. http://muse.jhu.edu/journals/portal_libraries_and_the_academy/toc/pla.9.3.html
Heath, Fred, Colleen Cook, Martha Kyrillidou, and Bruce Thompson. “ARL Index and Other Validity Correlates of
LibQUAL+ Scores.” portal: Libraries and the Academy 2, no. 1 (January 2002): 27–42. http://muse.jhu.edu/journals/
portal_libraries_and_the_academy/toc/pla2.1.html
Hernon, Peter, and Ellen Altman. Assessing Service Quality. Chicago: American Library Association, 1998.
Hernon, Peter, and Robert E. Dugan. Action Plan for Outcomes Assessment in Your Library. Chicago: American Library
Association, 2002.
Hernon, Peter, and John R. Whitman. Delivering Satisfaction and Service Quality. Chicago: American Library Association,
2001.
Hightower, Christy, Julie Sih, and Adam Tilgham. “Recommendations for Benchmarking Web Site Usage Among
Academic Libraries.” College and Research Libraries 59, no. 1 (January 1998): 61–79. http://crl.acrl.org/
content/59/1/61.full.pdf+html
Hiller, Steve, Martha Kyrillidou, and Jim Self, “Assessment in North American Research Libraries: a Preliminary Report
Card.” Performance Measurement and Metrics 7, no. 2 (2006): 100–6. http://www.emeraldinsight.com/journals.
htm?issn=1467-8047&volume=7&issue=2
Jackson, Mary E. Measuring the Performance of Interlibrary Loan Operations in North American Research &College Libraries.
Washington, DC: Association of Research of Libraries, 1998.
Jakubs, Deborah. “The Global Resources Program.” portal: Libraries and the Academy 9, no. 3 (July 2009): 327–32. http://
muse.jhu.edu/journals/portal_libraries_and_the_academy/toc/pla.9.3.html
Johnson, Richard K. “A Question of Access: SPARC, BioOne, and Society-Driven Electronic Publishing.” D-Lib Magazine
(May 2000) http://www.dlib.org/dlib/may00/johnson/05johnson.html
Johnson, Richard K, and Judy Luther. “The E-Only Tipping Point for Journals.” Washington, DC: Association of Research
of Libraries, 2007. http://www.arl.org/bm~doc/Electronic_Transition.pdf

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