RLI 288 34 RESEARCH LIBRARY ISSUES: A REPORT FROM ARL, CNI, AND SPARC 2016 FIGURE 13. 2013 UBC LIBQUAL+ RESULTS: INFORMATION CONTROL QUESTIONS Figure 13 displays the results for UBC faculty respondents in the top row and the results for UBC students in the bottom row. Questions are arranged from left to right by the average perceived service level, represented by the blue dots. When identifying priorities for improvement the areas where expectations are high and where perceived service level is near or below the minimum are usually the most important (these tend to be the questions displayed on the left). In this case, however, I would like to highlight the question on the far right: in 2013 UBC respondents’ expectations were lowest when it came to “the printed library materials I need for my work.” Because the Tableau visualization is linked to longitudinal data it is possible to view how responses vary over time and by academic discipline—variations that may be particularly relevant as libraries shift from print to electronic monographs.