26 Association of Research Libraries Research Library Issues 289 2016 facilities while also overseeing staffing of the security desks in the library lobbies. Supervisors conduct routine patrols, answer calls and requests for assistance, and respond to issues as they arise. We require public safety officer training for all security staff. Provided by the FSUPD, this consists of 30 hours of training and includes basic security functions, crowd control tactics, proper use of police radios, patrol techniques, emergency response, and CPR. Mandatory training takes place for all library employees each spring and includes active- shooter training conducted by certified trainers, evacuation procedures, and de-escalation skills. Security personnel are now uniformed for easy identification. The uniforms provide a professional look and increase deterrence of bad behavior. They are also equipped with OC spray (pepper spray) with a holster, and a uniform jacket for cooler or inclement weather. The police radios are worn by supervisors, providing direct access to the FSU Police Department’s dispatch center, and can also be patched through directly to responding officers. The radios minimize delay in communicating with the police department in emergencies. Our head of security continues to have a direct reporting line to the libraries’ administration, as well as a “dotted line” reporting relationship to the officer in charge of the FSUPD Special Operations Division. The head of security keeps both organizations apprised of issues and needs related to safety and security in the libraries. They meet every two months. Conclusion The FSU Libraries evolved in important ways—in our strength, resilience, and cohesiveness—as a result of this experience. In November of 2015, FSU president John Thrasher echoed these thoughts when he said, “One of my proudest moments occurred a little
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