University of Glasgow Library used the results from their LibQUAL+® surveys
to build a strong case for enhancing the physical spaces in the library. Jacqui
Dowd’s article brings attention to how user perceptions of the library’s
environment can build support for increased funding. The introduction of
LibQUAL+® Lite with fewer questions improves survey response rates and
provides solid results. Both the University of Glasgow and Cranfield University
in the United Kingdom implemented LibQUAL+® Lite. Selena Killick captures
the experience at Cranfield, where they were particularly concerned with the
impact of the recent economic downturn on library services and the possible
consequential impact on their LibQUAL+® scores.
When ARL directors began to discuss what the research library of the 21st
century would look like, it became clear that the traditional ARL statistics, and
even many of the new measures tools, were not enough to draw the full
picture. ARL initiated a process to address this shortcoming, calling on each
ARL library to develop a narrative profile that describes their organization.
Bill Potter, Colleen Cook, and Martha Kyrillidou provide an overview of this
project and discuss how the profiles are being mined to describe the key
elements of the
research library in addition to providing insights
into possible new measures.
The “new measures” movement has definitely helped many libraries
enhance and strengthen their assessment capacity, but the need to link
assessment effectively with organizational priorities remains a challenge.
The Balanced Scorecard has been used in the commercial and non-profit
sectors for nearly two decades as a strategic management tool. ARL’s new
initiative to build a collaborative model for implementing a scorecard in
research libraries is also highlighted in this issue. Johns Hopkins, McMaster,
University of Virginia, and the University of Washington are among the key
players in this pilot effort. In attempting to link strategy and metrics, we have
realized that our library assessment toolkit can use a more convincing and
richer arsenal in describing value delivered to library users. Lib-Value is an
effort funded by the Institute of Museum and Library Services that supports
collaborative work among the University of Tennessee, University of Illinois at
Urbana-Champaign, and ARL exploring how we can capture the value of
library collections and services in the research, teaching, and learning process.
Regina Mays, Carol Tenopir, and Paula Kaufman provide an overview of this
Library Value May Be Proven, If Not Self-Evident
C O N T I N U E D
AUGUST 2010 RESEARCH LIBRARY ISSUES: A BIMONTHLY REPORT FROM ARL, CNI, AND SPARC