distance between minimum and desired expectations—and the red dot represents the library’s performance on the service quality rating scale. For a detailed explanation of how to read LibQUAL+® charts and graphs, see the online tutorial on “LibQUAL+® Tools,” http://libqual.org/about/about_survey/tools/. 6 The surveys reporting positive results about the library cane from a variety of sources: the University of Glasgow’s First-year Student Experience Questionnaire, LibQUAL+®, the National Student Survey, the Times Higher Education (THE) Student Experience poll, and the International Student Barometer. 7 All of the necessary technology was installed, allowing the open access area to be used for conferences, seminars, etc. and in May 2010 it hosted the LibQUAL+® European Workshop, “LibQUAL+® and Beyond.” 8 Martha Kyrillidou, “Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The ‘LibQUAL+® Lite’ Randomized Control Trial (RCT)” (PhD diss., University of Illinois at Urbana-Champaign, 2009), https://www.ideals.illinois.edu/bitstream/handle/2142/14570/Kyrillidou_Martha.pdf?sequence=3 Bruce Thompson, Martha Kyrillidou, and Colleen Cook, “Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden the ‘LibQUAL+® Lite’ Example,” Performance Measurement and Metrics 10, no. 1 (2009): 6–16. 9 Kyrillidou, 2009. © 2010 Jacqui Dowd This article is licensed under a Creative Commons Attribution-Noncommercial- Share Alike 3.0 United States License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/3.0/us/. To cite this article: Jacqui Dowd. “LibQUAL+® and the ‘Library as Place’ at the University of Glasgow.” Research Library Issues: A Bimonthly Report from ARL, CNI, and SPARC, no. 271 (August 2010): 13–20. http://www.arl.org/resources/pubs/rli/archive/rli271.shtml. RLI 271 20 LibQUAL+® and the “Library as Place” at the University of Glasgow ( C O N T I N U E D ) AUGUST 2010 RESEARCH LIBRARY ISSUES: A BIMONTHLY REPORT FROM ARL, CNI, AND SPARC