Steps Taken to Improve Information Control Scores LibQUAL+® results have guided collection development decisions at Texas A&M University over the past decade. Digital format is preferred. Twice within the past 10 years, the libraries’ websites have been redone. To test the usability of the websites, ongoing analyses are undertaken. The budget for print serials has dropped while that for electronic serials has risen substantially over the past decade. Texas A&M is ranked fifth among ARL libraries in serials expenditures. Library as Place The third LibQUAL+® dimension, Library as Place, addresses user desires for convenient and inviting physical surroundings while working. Generally speaking this dimension receives lower overall desired scores than the other two dimensions. Nonetheless, Library as Place is fundamental to library service quality from a user-centric perspective. Again, Texas A&M data can be used to show how LibQUAL+® scores have changed over the past decade and how this information has been used to drive management decisions. Undergraduate response to “Library space that inspires study and learning” shows that, even RLI 271 10 A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+® ( C O N T I N U E D ) AUGUST 2010 RESEARCH LIBRARY ISSUES: A BIMONTHLY REPORT FROM ARL, CNI, AND SPARC 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 9 8 7 6 5 4 Y E A R TEXAS A&M PERCEIVED TREND ARL MINIMUM TREND ARL PERCEIVED TREND ARL DESIRED TREND Figure 3. Undergraduate responses to item LP-1, “Library space that inspires study and learning”
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