ARL, CNI, SPARC

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Research Library Issues RLI 271 August 2010 A Bimonthly Report from ARL, CNI, and SPARC Special Issue on Value in Libraries: Assessing Organizational Performance Guest edited by Martha Kyrillidou, Senior Director, Statistics and Service Quality Programs, ARL

Special Issue on Value in Libraries: Assessing Organizational Performance Table of Contents Library Value May Be Proven, If Not Self-Evident . . . . . . . . . . . . . . . 1–3 Guest Editor, Martha Kyrillidou A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+® . . . . . . . . . . . . . . . . . . . . . . . . 4–12 Colleen Cook and Michael Maciel LibQUAL+® and the “Library as Place” at the University of Glasgow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–20 Jacqui Dowd Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University . . . . . . . . 21–24 Selena Killick ARL Profiles: Qualitative Descriptions of Research Libraries in the Early 21st Century . . . . . . . . . . . . . . . . . 25–32 William Gray Potter, Colleen Cook, and Martha Kyrillidou The ARL Library Scorecard Pilot: Using the Balanced Scorecard in Research Libraries . . . . . . . . . . . . . . . . . . . 33–35 Martha Kyrillidou Lib-Value: Measuring Value and Return on Investment of Academic Libraries . . . . . . . . . . . . . . . . . . . . . . . . . 36–40 Regina Mays, Carol Tenopir, and Paula Kaufman The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41–47 Catherine Davidson and Martha Kyrillidou ARL Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 RLI 271 ii AUGUST 2010 RESEARCH LIBRARY ISSUES: A BIMONTHLY REPORT FROM ARL, CNI, AND SPARC

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Research Library Issues, no. 271 (Aug. 2010): Special Issue on Value in Libraries: Assessing Organizational Performance resources

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Research Library Issues, no. 271 (Aug. 2010): Special Issue on Value in Libraries: Assessing Organizational Performance resources