SPEC Kit 348: Rapid Fabrication/Makerspace Services · 57
If you answered that you do not have plans to assess services or you are not at the assessment
stage, you will skip to a question on service gaps.
SERVICE ASSESSMENT METHODS
41. What assessment method(s) does/will your library use? Check all that apply. N=24
Collect and analyze data on use 22 92%
Observations 20 83%
User satisfaction survey 14 58%
Interviews with individuals 10 42%
Interviews with focus group 7 29%
Other assessment method 5 21%
Please briefly describe the other assessment method. N=5
Assessment is built into our plans. We don’t have it open yet.
Log data
Talking with patrons as they come to get items printed.
This is in early planning stages and not fully fleshed out.
We have our users fill out a log book on their print jobs. We also hand out an evaluation form after each safety
training session.
42. Of the assessment methods already used, which has been most useful for evaluating these
services? N=16
Assessment is planned. Services are not yet active.
Collect and analyze data on use (6 responses)
Collection and analysis of data Observations
Comments from both interviews and observations
Interviews with Individuals
Observations
Obtaining a detailed usage log of our full service has been incredibly helpful. We are investigating methods to track use
of our walk-up, DIY service, but are finding it incredibly difficult due to the self-serve process.
Talking with patrons as they come to get items printed.
Training session evaluations let us know what people wish we did (offer design workshops, supervise the job for
them) the people who answered the survey have primarily used the service so they are satisfied with the service
model restrictions.
Use data, particularly providing demographics of all of the disciplines actively using this service.
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