Table of Contents

Research Library Issues, no. 271 (Aug. 2010): Special Issue on Value in Libraries: Assessing Organizational Performance

• Library Value May Be Proven, If Not Self-Evident 33
• A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+® 66
• LibQUAL+® and the “Library as Place” at the University of Glasgow 1515
• Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University 2323
• ARL Profiles: Qualitative Descriptions of Research Libraries in the Early 21st Century 2727
• The ARL Library Scorecard Pilot: Using the Balanced Scorecard in Research Libraries 3535
• Lib-Value: Measuring Value and Return on Investment of Academic Libraries 3838
• The Value of Electronic Resources: Measuring the Impact of Networked Electronic Services (MINES for Libraries®) at the Ontario Council of University Libraries 4343
• ARL Calendar 5050