SPEC Kit 327: Reconfiguring Service Delivery (December 2011)
This SPEC Kit investigates whether and how ARL member libraries have reconfigured staffed service delivery points in the main library and in any branches that report to the main library. It explores whether service points and/or branches have been added, closed, or consolidated; the drivers for those decisions; the impacts on staff; the changes in delivery methods; and whether there have been any collaborations with other institutions or consortia, or outsourcing of service delivery. It also explores user involvement in the planning for service changes and whether the effectiveness of new service configurations has been assessed.
The survey used a case study approach to reveal developing patterns, unique applications, and anticipated changes in the physical or organizational arrangement of service delivery that may be widely adaptable in other libraries so that they can continue to be the primary information providers for their constituents.
This SPEC Kit includes documentation from respondents that describes the service philosophy, services offered, planning process, and communications about service changes. Also included are floorplans and images of redesigned spaces.
Vyhnanek, Kay, and Christy Zlatos. Reconfiguring Service Delivery. SPEC Kit 327. Washington, DC: Association of Research Libraries, December 2011.
Table of Contents
SPEC Kit 327: Reconfiguring Service Delivery (December 2011)
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Reconfiguring Service Delivery frontmatter
33
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Survey Results
99
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Representative Documents
8181
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Service Philosophy
8383
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Services Offered
9999
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Planning and Progress
113113
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Service Change Announcements
159159
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Floorplans and Images
171171
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Service Philosophy
8383
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Selected Resources
199199

Title:
SPEC Kit 327: Reconfiguring Service Delivery (December 2011)