Top Five Areas of Concern
IC-1 Making electronic resources accessible from my home or office
IC-2 A library website enabling me to locate information on my own
IC-4 The electronic information resources I need
IC-6 Easy-to-use access tools that allow me to find things on my own
IC-8 Print and/or electronic journal collections I require for my work
Faculty
Top Five Priorities
IC-1 Making electronic resources accessible from my home or office
IC-2 A library website enabling me to locate information on my own
IC-4 The electronic information resources I need
IC-6 Easy-to-use access tools that allow me to find things on my own
IC-8 Print and/or electronic journal collections I require for my work
Top Five Areas of Excellence
AS-3 Employees who are consistently courteous
AS-4 Readiness to respond users’ questions
AS-6 Employees who deal with users in a caring fashion
AS-8 Willingness to help users
IC-4 The electronic information resources I need (tied with IC-8)
IC-8 Print and/or electronic journal collections I require for my work (tied with IC-4)
Top Five Areas of Concern
IC-1 Making electronic resources accessible from my home or office
IC-2 A library website enabling me to locate information on my own
IC-4 The electronic information resources I need
IC-6 Easy-to-use access tools that allow me to find things on my own
IC-8 Print and/or electronic journal collections I require for my work
Key: “AS” = Affect of Service “IC” = Information Control “LP” = Library as Place
Affect of Service
The Affect of Service dimension asks respondents to rate their interactions with
library staff, in particular, about their general helpfulness and competence. One
statement, “Employees who deal with users in a caring fashion,” is an issue of
high salience for graduate students as indicated by high scores in both desired
and minimum expectations (see Figure 1). Relatively speaking the Zone of
RLI 271
7
A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®
(
C O N T I N U E D
)
AUGUST 2010 RESEARCH LIBRARY ISSUES: A BIMONTHLY REPORT FROM ARL, CNI, AND SPARC
Top Five Areas of Concern
IC-1 Making electronic resources accessible from my home or office
IC-2 A library website enabling me to locate information on my own
IC-4 The electronic information resources I need
IC-6 Easy-to-use access tools that allow me to find things on my own
IC-8 Print and/or electronic journal collections I require for my work
Faculty
Top Five Priorities
IC-1 Making electronic resources accessible from my home or office
IC-2 A library website enabling me to locate information on my own
IC-4 The electronic information resources I need
IC-6 Easy-to-use access tools that allow me to find things on my own
IC-8 Print and/or electronic journal collections I require for my work
Top Five Areas of Excellence
AS-3 Employees who are consistently courteous
AS-4 Readiness to respond to users’ questions
AS-6 Employees who deal with users in a caring fashion
AS-8 Willingness to help users
IC-4 The electronic information resources I need (tied with IC-8)
IC-8 Print and/or electronic journal collections I require for my work (tied with IC-4)
Top Five Areas of Concern
IC-1 Making electronic resources accessible from my home or office
IC-2 A library website enabling me to locate information on my own
IC-4 The electronic information resources I need
IC-6 Easy-to-use access tools that allow me to find things on my own
IC-8 Print and/or electronic journal collections I require for my work
Key: “AS” = Affect of Service “IC” = Information Control “LP” = Library as Place
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