A&M as an example. The top priorities, areas of excellence, and areas of concern
from the Spring 2010 LibQUAL+® survey results for undergraduate and
graduate students as well as faculty are illustrated in Table 1.
Table 1. Top Five Priorities, Areas of Excellence, and Areas of Concern by
Texas A&M User Group, Spring 2010
Undergraduates
Top Five Priorities
AS-3 Employees who are consistently courteous
AS-5 Employees who have the knowledge to answer user questions
IC-5 Modern equipment that lets me easily access needed information
LP-3 A comfortable and inviting location
LP-4 A getaway for study, learning, or research
Top Five Areas of Excellence
AS-3 Employees who are consistently courteous
AS-5 Employees who have the knowledge to answer user questions
AS-6 Employees who deal with users in a caring fashion
AS-8 Willingness to help users
IC-5 Modern equipment that lets me easily access needed information
Top Five Areas of Concern
LP-3 A comfortable and inviting location
Other LibQUAL+® responses ranked 50% or better within each Zone of Tolerance
Graduates
Top Five Priorities
IC-1 Making electronic resources accessible from my home or office
IC-2 A library website enabling me to locate information on my own
IC-5 Modern equipment that lets me easily access needed information
IC-6 Easy-to-use access tools that allow me to find things on my own
IC-8 Print and/or electronic journal collections I require for my work
Top Five
AS-3 Employees who are consistently courteous
AS-4 Readiness to respond users’ questions
AS-5 Employees who have the knowledge to answer user questions
AS-6 Employees who deal with users in a caring fashion
AS-8 Willingness to help users
RLI 271
6
A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®
(
C O N T I N U E D
)
AUGUST 2010 RESEARCH LIBRARY ISSUES: A BIMONTHLY REPORT FROM ARL, CNI, AND SPARC
Table 1. Top Five Priorities, Areas of Excellence,
and Areas of Concern by Texas A&M User Group, Spring 2010
Undergraduates
Top Five Priorities
AS-3 Employees who are consistently courteous
AS-5 Employees who have the knowledge to answer user questions
IC-5 Modern equipment that lets me easily access needed information
LP-3 A comfortable and inviting location
LP-4 A getaway for study, learning, or research
Top Five Areas of Excellence
AS-3 Employees who are consistently courteous
AS-5 Employees who have the knowledge to answer user questions
AS-6 Employees who deal with users in a caring fashion
AS-8 Willingness to help users
IC-5 Modern equipment that lets me easily access needed information
Top Five Areas of Concern
LP-3 A comfortable and inviting location
Other LibQUAL+® responses ranked 50% or better within each Zone of Tolerance
Graduate Students
Top Five Priorities
IC-1 Making electronic resources accessible from my home or office
IC-2 A library website enabling me to locate information on my own
IC-5 Modern equipment that lets me easily access needed information
IC-6 Easy-to-use access tools that allow me to find things on my own
IC-8 Print and/or electronic journal collections I require for my work
Top Five Areas of ExcellenceExcellenceofAreas
AS-3 Employees who are consistently courteous
AS-4 Readiness to respond to users’ questions
AS-5 Employees who have the knowledge to answer user questions
AS-6 Employees who deal with users in a caring fashion
AS-8 Willingness to help users
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