October.6 Their metrics-related work is expected to have a formative influence in
ARL’s effort to revise the annual ARL statistical surveys. As ARL moves this
effort forward into 2011, the Association welcomes input and advice from the
ARL membership on the interest in expanding the pilot activity to other ARL
libraries. Please send feedback on your needs for strategic management systems
such as the Balanced Scorecard to Martha Kyrillidou firstname.lastname@example.org. ARL looks
forward to working with members in defining the next steps that will facilitate
strategic thinking about the future of research libraries and describe that future
with balanced and relevant metrics.
Robert S. Kaplan and David P. Norton, The Balanced Scorecard: Translating Strategy into Action (Boston:
Harvard Business School, 1996).
Ascendant Strategy Management Group flier, 2009.
Jim Self, “Using Data to Make Choices: The Balanced Scorecard at the University of Virginia Library,”
ARL: A Bimonthly Report, no. 230/231 (October/December 2003): 28–29,
Effective, Sustainable, and Practical Assessment service, http://www.arl.org/stats/initiatives/esp/.
A good portion of the pilot was spent on developing strategy maps and gaining a better
understanding of how they relate to metrics and initiatives. The effective identification of strategic
priorities and the clarification of the cause-and-effect linkages among them cannot be underestimated.
For more information, see Robert S. Kaplan and David P. Norton, Strategy Maps: Converting Intangible
Assets into Tangible Outcomes (Boston: Harvard Business School, 2004).
Vivian Lewis, Steve Hiller, Liz Mengel, and Donna Tolshon, “Building Scorecards in Academic
Research Libraries: Organizational Issues and Measuring Performance,” in Building Effective,
Sustainable, Practical Assessment: Library Assessment Conference Proceedings, Baltimore, Maryland, October
25–27, 2010 (Washington DC: ARL, forthcoming).
To cite this article: Martha Kyrillidou. “The ARL Library Scorecard Pilot:
Using the Balanced Scorecard in Research Libraries.” Research Library Issues:
A Bimonthly Report from ARL, CNI, and SPARC, no. 271 (August 2010): 36–40.
The ARL Library Scorecard Pilot: Using the Balanced Scorecard in Research Libraries
C O N T I N U E D
AUGUST 2010 RESEARCH LIBRARY ISSUES: A BIMONTHLY REPORT FROM ARL, CNI, AND SPARC