Special Issue on Value in Libraries:
Assessing Organizational Performance
Table of Contents
Library Value May Be Proven, If Not Self-Evident . . . . . . . . . . . . . . . 1–3
Guest Editor, Martha Kyrillidou
A Decade of Assessment at a Research-Extensive
University Library Using LibQUAL+® . . . . . . . . . . . . . . . . . . . . . . . . 4–12
Colleen Cook and Michael Maciel
LibQUAL+® and the “Library as Place”
at the University of Glasgow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–20
Jacqui Dowd
Service Quality Assessment with LibQUAL+® in
Challenging Times: LibQUAL+® at Cranfield University . . . . . . . . 21–24
Selena Killick
ARL Profiles: Qualitative Descriptions of
Research Libraries in the Early 21st Century . . . . . . . . . . . . . . . . . 25–32
William Gray Potter, Colleen Cook, and Martha Kyrillidou
The ARL Library Scorecard Pilot: Using the
Balanced Scorecard in Research Libraries . . . . . . . . . . . . . . . . . . . 33–35
Martha Kyrillidou
Lib-Value: Measuring Value and Return on
Investment of Academic Libraries . . . . . . . . . . . . . . . . . . . . . . . . . 36–40
Regina Mays, Carol Tenopir, and Paula Kaufman
The Value of Electronic Resources: Measuring
the Impact of Networked Electronic Services
(MINES for Libraries®) at the Ontario Council
of University Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41–47
Catherine Davidson and Martha Kyrillidou
ARL Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
RLI 271
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AUGUST 2010 RESEARCH LIBRARY ISSUES: A BIMONTHLY REPORT FROM ARL, CNI, AND SPARC
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