1 This paper is an updated and modified version of a paper originally presented as: Colleen Cook,
“Practical Lessons Drawn from 10 Years of Library Service Quality in a Research Library” (presented
at the 17th Greek Academic Libraries Conference, Ioannina, Greece, September 24, 2008).
2 Colleen Cook, “A Mixed-Methods Approach to the Identification and Measurement of Academic
Library Service Quality Constructs: LibQUAL+TM” (PhD diss., Texas A&M University, 2001); Colleen
Cook and Fred M. Heath, “Users’ Perceptions of Library Service Quality: A LibQUAL+TM Qualitative
Study,” Library Trends 49 (2001): 548–584; Colleen Cook and Bruce Thompson, “Psychometric
Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality,”
Library Trends 49 (2001): 585–604; Martha Kyrillidou, “Item Sampling in Service Quality Assessment
Surveys to Improve Response Rates and Reduce Respondent Burden: The ‘LibQUAL+® Lite’
Randomized Control Trial (RCT)” (PhD diss., University of Illinois at Urbana-Champaign, 2009),
https://www.ideals.illinois.edu/bitstream/handle/2142/14570/Kyrillidou_Martha.pdf?sequence=3;
Bruce Thompson, Martha Kyrillidou, and Colleen Cook, “Does Using Item Sampling Methods in
Library Service Quality Assessment Compromise Data Integrity?: A LibQUAL+® Lite Study” (Paper
presented at the Second Qualitative and Quantitative Methods in Libraries (QQML 2010) International
Conference, Chania, Crete, Greece, May 25–28, 2010),
http://libqual.org/documents/LibQual/publications/lq_gr_1.pdf.
3 For a PowerPoint presentation demonstrating many of the space improvements with pictures and
additional evidence, see: Colleen Cook, “Practical Lessons Drawn from 10 Years of Library Service
Quality in a Research Library” (presented at American Library Association Midwinter Meeting,
Boston, January 18, 2010), http://www.libqual.org/documents/admin/ColleenCook2010jan.ppt; and
“Strategic Elements of LibQUAL+® at Texas A&M University” (presented at “LibQUAL+® and Beyond:
Using Results Effectively” workshop, Glasgow, Scotland, May 24, 2010),
http://www.libqual.org/documents/LibQual/publications/Cook_StrategicElements.pptx.
© 2010 Colleen Cook and Michael Maciel
This article is licensed under a Creative Commons Attribution-Noncommercial-
Share Alike 3.0 United States License. To view a copy of this license, visit
http://creativecommons.org/licenses/by-nc-sa/3.0/us/.
To cite this article: Colleen Cook and Michael Maciel. “A Decade of Assessment
at a Research-Extensive University Library Using LibQUAL+®.” Research Library
Issues: A Bimonthly Report from ARL, CNI, and SPARC, no. 271 (August 2010):
4–12. http://www.arl.org/resources/pubs/rli/archive/rli271.shtml.
RLI 271
12
A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®
(
C O N T I N U E D
)
AUGUST 2010 RESEARCH LIBRARY ISSUES: A BIMONTHLY REPORT FROM ARL, CNI, AND SPARC
Previous Page Next Page