Steps Taken to Improve
Information Control Scores
LibQUAL+® results have guided collection development decisions at Texas
A&M University over the past decade. Digital format is preferred. Twice within
the past 10 years, the libraries’ websites have been redone. To test the usability of
the websites, ongoing analyses are undertaken. The budget for print serials has
dropped while that for electronic serials has risen substantially over the past
decade. Texas A&M is ranked fifth among ARL libraries in serials expenditures.
Library as Place
The third LibQUAL+® dimension, Library as Place, addresses user desires for
convenient and inviting physical surroundings while working. Generally
speaking this dimension receives lower overall desired scores than the other two
dimensions. Nonetheless, Library as Place is fundamental to library service
quality from a user-centric perspective. Again, Texas A&M data can be used to
show how LibQUAL+® scores have changed over the past decade and how this
information has been used to drive management decisions. Undergraduate
response to “Library space that inspires study and learning” shows that, even
RLI 271
10
A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®
(
C O N T I N U E D
)
AUGUST 2010 RESEARCH LIBRARY ISSUES: A BIMONTHLY REPORT FROM ARL, CNI, AND SPARC
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
9
8
7
6
5
4
Y E A R
TEXAS A&M PERCEIVED TREND ARL MINIMUM TREND ARL PERCEIVED TREND ARL DESIRED TREND
Figure 3. Undergraduate responses to item LP-1,
“Library space that inspires study and learning”
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