32 · Survey Results: Survey Questions and Responses
Previously these two service points existed on the opposite sides of a large boxed rectangle. Walls were removed which
allowed for additional space for both service points, as well as patrons, and dramatically opened up the lines of sight.
The ed school built a new building about the same size as the old one. When it opened, faculty and students who
had been in offices off-site were moved back into the old building, which now has a research purpose more than a
classroom purpose. The reconfigured library space serves as a collaborative area and is staffed by library personnel who
provide instruction and reference service.
The Irving K. Barber Learning Centre is a new building, bringing the two reference services/collections into closer
proximity than previously. Users found it difficult to access the 4th floor (Sci/Eng) from outside the building. Building
layout made the 3rd floor desk a more visible service point for both units.
The physical change came as a result of the decision to improve services.
The physical renovations enabled us to rethink our outmoded service points and build a new model with customer
service at the forefront. Our first floor was redesigned to consolidate and thereby simplify the service experience of our
patrons. Patrons no longer have to figure out what desk to go to for help, nor do they have to go to multiple desks to
get the help they need when they have more than one task to complete.
The related move of the Digital Media Laboratory to a location adjacent to the high-traffic Learning Commons area
enabled the Learning Commons staff and student workers to handle some media and microforms-related needs.
The renovation creating the Research Center was driven by the library’s need to reconfigure the library first floor and
IS&T’s need to update an old large basement computer lab serving the campus that was even less attractive than the
library’s outdated facilities.
This change was part of an ongoing effort to centralize service points. The Learning Commons opened in the area where
the Reference Desk was formerly located. When the Commons opened, we saw a dramatic increase in the number of
students using the library.
This is part of a planned renovation that has not yet taken place.
This merger allowed us to re-allocate space elsewhere in our main library building. The space previously occupied by
the Microforms Center was split between new offices for staff in Library Instruction and a new computer classroom.
The space previously occupied by the Map Room is being used temporarily to house collections displaced by a major
rearrangement of bookstacks, but will ultimately become open study space.
University administration wanted to move a new research center into the library space.
Wanted to physically open up the first floor and provide more space for patron seating and collaboration.
We are in transition to a new building. The Taylor Family Digital Library brings together the main library, archives,
museums, university press, student services, and alumni services into a new technology and information rich
environment to meet the 21st century needs of learners and researchers. This past winter we opened the Learning
Commons on the first two floors of the facility and next fall the full building will be opened. The building was designed
with one main service point on the 1st floor to integrate services from the former Circulation desk (circulation, reserve,
and document delivery pickups) and the former Information Commons Service Desk (reference and technical assistance).
Because the Learning Commons is on multiple floors in this new facility, a secondary technology assistance desk was
established on the 2nd floor to ensure better access to assistance and maintain a physical staff presence on this very
busy floor.
We created a large display space where the old Information Desk was located.
We wanted to relocate the loan desk closer to the building entrance/exit.
Previously these two service points existed on the opposite sides of a large boxed rectangle. Walls were removed which
allowed for additional space for both service points, as well as patrons, and dramatically opened up the lines of sight.
The ed school built a new building about the same size as the old one. When it opened, faculty and students who
had been in offices off-site were moved back into the old building, which now has a research purpose more than a
classroom purpose. The reconfigured library space serves as a collaborative area and is staffed by library personnel who
provide instruction and reference service.
The Irving K. Barber Learning Centre is a new building, bringing the two reference services/collections into closer
proximity than previously. Users found it difficult to access the 4th floor (Sci/Eng) from outside the building. Building
layout made the 3rd floor desk a more visible service point for both units.
The physical change came as a result of the decision to improve services.
The physical renovations enabled us to rethink our outmoded service points and build a new model with customer
service at the forefront. Our first floor was redesigned to consolidate and thereby simplify the service experience of our
patrons. Patrons no longer have to figure out what desk to go to for help, nor do they have to go to multiple desks to
get the help they need when they have more than one task to complete.
The related move of the Digital Media Laboratory to a location adjacent to the high-traffic Learning Commons area
enabled the Learning Commons staff and student workers to handle some media and microforms-related needs.
The renovation creating the Research Center was driven by the library’s need to reconfigure the library first floor and
IS&T’s need to update an old large basement computer lab serving the campus that was even less attractive than the
library’s outdated facilities.
This change was part of an ongoing effort to centralize service points. The Learning Commons opened in the area where
the Reference Desk was formerly located. When the Commons opened, we saw a dramatic increase in the number of
students using the library.
This is part of a planned renovation that has not yet taken place.
This merger allowed us to re-allocate space elsewhere in our main library building. The space previously occupied by
the Microforms Center was split between new offices for staff in Library Instruction and a new computer classroom.
The space previously occupied by the Map Room is being used temporarily to house collections displaced by a major
rearrangement of bookstacks, but will ultimately become open study space.
University administration wanted to move a new research center into the library space.
Wanted to physically open up the first floor and provide more space for patron seating and collaboration.
We are in transition to a new building. The Taylor Family Digital Library brings together the main library, archives,
museums, university press, student services, and alumni services into a new technology and information rich
environment to meet the 21st century needs of learners and researchers. This past winter we opened the Learning
Commons on the first two floors of the facility and next fall the full building will be opened. The building was designed
with one main service point on the 1st floor to integrate services from the former Circulation desk (circulation, reserve,
and document delivery pickups) and the former Information Commons Service Desk (reference and technical assistance).
Because the Learning Commons is on multiple floors in this new facility, a secondary technology assistance desk was
established on the 2nd floor to ensure better access to assistance and maintain a physical staff presence on this very
busy floor.
We created a large display space where the old Information Desk was located.
We wanted to relocate the loan desk closer to the building entrance/exit.
