118 · Representative Documents: Planning and Progress
Georgia Tech
Combined Service Area Progress
Met with Emory Library – in May 2010 the CSA Task Force met with the Emory team charged
with implementing a combined service desk to share our goals, project work and ideas.
Staff upgrades – Andy Blakely’s position has been upgraded to an Information Associate I
recently to reflect his new responsibilities on the third shift.
Continuing Work
Timeline Task
Fall 2010
User Feedback -As noted, the revised construction date will allow for
additional user feedback about the “look and feel” of the service desk, as well
as an opportunity to gather user opinions about the nature of service they
desire from staff. This feedback may be very useful to inform lighting and
furnishing decisions that are both visually appealing and functional. An
additional technique that would further involve our users and could potentially
calibrate the training effort is the use of “design theaters.” These are scenario
exercises whereby students are recruited to playact various roles by asking
staff a variety of circulation and reference-related questions.
Fall 2010 -Spring 2011 Team Building – Ameet will offer some teambuilding workshops for
Circulation and RIOS staff.
Fall 2010 Training -Staff will begin shadowing at both the Information Services and
Circulation desks.
Fall 2010 -Spring 2011 Policies -The Taskforce will complete visitor policies, further refine referral
policies, and define the policies of the combined services desk.
Fall 2010 RIOS staff offices – finalize plans for locating on 2 east.
October 2010 Meet with Emory to discuss our shared plans.
December 2010 Hear from Gilbert Foundation about pending grant.
Spring 2011
Finalize Construction Plans – once the grant decision is reached the CSA
Taskforce will finalize construction plans including desk design, furniture,
flooring, lighting, signage and securing staff offices on 1 and 2 East. The
delay and the possibility of additional funds from the grant allow time to
consider redesigning the Library entrance, Security Desk, and security gates.
Spring 2011
ACRL Presentation -by GT and Emory Libraries, “Mashup or Crashup:
Collaborating with intra and extra library partners to create a merged library
service desk."
Spring -Summer 2011 Training modules will be finalized and training offered.
Summer 2011 Construction
August 2011 Combined Service Area Opens
Spring 2012 Staff Upgrades – as staff undertake new responsibilities at the combined desk
positions will need to be reviewed six months after the desk opens.
Georgia Tech
Combined Service Area Progress
Met with Emory Library – in May 2010 the CSA Task Force met with the Emory team charged
with implementing a combined service desk to share our goals, project work and ideas.
Staff upgrades – Andy Blakely’s position has been upgraded to an Information Associate I
recently to reflect his new responsibilities on the third shift.
Continuing Work
Timeline Task
Fall 2010
User Feedback -As noted, the revised construction date will allow for
additional user feedback about the “look and feel” of the service desk, as well
as an opportunity to gather user opinions about the nature of service they
desire from staff. This feedback may be very useful to inform lighting and
furnishing decisions that are both visually appealing and functional. An
additional technique that would further involve our users and could potentially
calibrate the training effort is the use of “design theaters.” These are scenario
exercises whereby students are recruited to playact various roles by asking
staff a variety of circulation and reference-related questions.
Fall 2010 -Spring 2011 Team Building – Ameet will offer some teambuilding workshops for
Circulation and RIOS staff.
Fall 2010 Training -Staff will begin shadowing at both the Information Services and
Circulation desks.
Fall 2010 -Spring 2011 Policies -The Taskforce will complete visitor policies, further refine referral
policies, and define the policies of the combined services desk.
Fall 2010 RIOS staff offices – finalize plans for locating on 2 east.
October 2010 Meet with Emory to discuss our shared plans.
December 2010 Hear from Gilbert Foundation about pending grant.
Spring 2011
Finalize Construction Plans – once the grant decision is reached the CSA
Taskforce will finalize construction plans including desk design, furniture,
flooring, lighting, signage and securing staff offices on 1 and 2 East. The
delay and the possibility of additional funds from the grant allow time to
consider redesigning the Library entrance, Security Desk, and security gates.
Spring 2011
ACRL Presentation -by GT and Emory Libraries, “Mashup or Crashup:
Collaborating with intra and extra library partners to create a merged library
service desk."
Spring -Summer 2011 Training modules will be finalized and training offered.
Summer 2011 Construction
August 2011 Combined Service Area Opens
Spring 2012 Staff Upgrades – as staff undertake new responsibilities at the combined desk
positions will need to be reviewed six months after the desk opens.
