SPEC Kit 348: Rapid Fabrication/Makerspace Services · 177
UNIVERSITY OF CALGARY
Digital Media Commons (Student) Assistant
Visual and Performing Arts (VPA) department.
The position plays an important role assisting the manager in ensuring the smooth
daily operations of the Digital Media Commons. This requires working closely with
students, Faculty, staff and members of the public.
Qualifications/Expertise:
Required
Completion of some courses in Computer Science or a digital media related
discipline
Strong background in Mac and PC’s
Excellent skills in working with people in a problem-solving and support
environment
Excellent written and verbal communications skills
Experience setting up and installing hardware and software,
Relevant working knowledge of digital media creation software
Experience with troubleshooting and support of computer equipment
Experience with gaming hardware (PC, console, handheld)
Experience in SMART technology, including touch tables
Experience with A/V viewing/listening equipment
Accountabilities, Tasks, and Duties (Results and outcomes expected when roles are carried out
successfully, with supporting details on how results are accomplished) :
Maintenance
Technical systems are fully functional and available to users whenever the Digital
Media Commons (DMC) is open to the public.
New software is installed as requested and required
Ensure equipment and area is clean and presentable
Diagnose and correct simple hardware problems
Assist users with both hardware and software problems
Train users in the use of various technologies, with the goal being user
competence and independence
Client Services
Users are courteously provided with information and advice about programs and
services offered by the Digital Media Commons.
Users are provided with necessary technical assistance to operate audio/visual
and digital media equipment.
Users are provided with access to reserved equipment, media and facilities in the
DMC and Visual and Performing Arts
Users and potential users are aware of programs and services offered via DMC
and VPA
UNIVERSITY OF CALGARY
Digital Media Commons (Student) Assistant
Visual and Performing Arts (VPA) department.
The position plays an important role assisting the manager in ensuring the smooth
daily operations of the Digital Media Commons. This requires working closely with
students, Faculty, staff and members of the public.
Qualifications/Expertise:
Required
Completion of some courses in Computer Science or a digital media related
discipline
Strong background in Mac and PC’s
Excellent skills in working with people in a problem-solving and support
environment
Excellent written and verbal communications skills
Experience setting up and installing hardware and software,
Relevant working knowledge of digital media creation software
Experience with troubleshooting and support of computer equipment
Experience with gaming hardware (PC, console, handheld)
Experience in SMART technology, including touch tables
Experience with A/V viewing/listening equipment
Accountabilities, Tasks, and Duties (Results and outcomes expected when roles are carried out
successfully, with supporting details on how results are accomplished) :
Maintenance
Technical systems are fully functional and available to users whenever the Digital
Media Commons (DMC) is open to the public.
New software is installed as requested and required
Ensure equipment and area is clean and presentable
Diagnose and correct simple hardware problems
Assist users with both hardware and software problems
Train users in the use of various technologies, with the goal being user
competence and independence
Client Services
Users are courteously provided with information and advice about programs and
services offered by the Digital Media Commons.
Users are provided with necessary technical assistance to operate audio/visual
and digital media equipment.
Users are provided with access to reserved equipment, media and facilities in the
DMC and Visual and Performing Arts
Users and potential users are aware of programs and services offered via DMC
and VPA
