98  ·  Representative Documents:  User Experience Projects
University of California, San Diego
Assessment
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Assessment - UCSD Libraries
http://libraries.ucsd.edu/services/assessment.html[5/31/11 1:33:26 PM]
Assessment
The UC San Diego library values responsiveness to users and strives to integrate
assessment initiatives into service planning & delivery. Using such methods as surveys,
usability studies, and statistical analysis, these efforts provide insight into the perceptions,
preferences, and needs of library users. The library utilizes these initiatives to predict or
effectively respond to the needs of library users and to inform decision-making across
operations.
Feedback was recently sought from library users to better understand:
Student use of Reserve materials
Functionality and layout of the library's homepage, a newly developed digital asset
management system, the UC-wide online catalog, the UC eLinks feature, and select
other library web pages
Ease of navigating the Geisel building
Satisfaction with interlibrary loan services
Use of the Scripps Library building
Faculty use of journals
Student preferences regarding signage in Geisel
Gathering feedback directly from a wide variety of library users was also a key
component of the 2010 development of a new Libraries strategic plan.
Recent analysis of existing data or investigation of library operations has sought to
better understand the value and use of:
Library classrooms
Navigator Newsletter
Welcome Week
A web page targeting new library users
Document delivery
RefWorks
The libraries during various hours
Various spaces within the Geisel building
The UC San Diego library is committed to serving users as fully as possible within its
means and to making regular, sustained efforts to maximize our limited resources.
We welcome suggestions directly from you for areas you think warrant investigation, or on
any other library-related issue.
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