SPEC
Kit
322:
Library
User
Experience
·
163
R
utger
s
U
niver
s
ity
Studying
Students
to
Enhance
Library
Services
at
Rutgers
University
http://www.libraries.rutgers.edu/rul/staff/groups/ethnography/reports/ERP_Final_Report.pdf
2
PRINCIPLES
These principles should guide current and future redesign and development of the Libraries website:
1. FlexibilityUsers . should be able to customize both their experience and where they receive information as individuals and as members of groups.
2. IntegrationThe . Libraries website needs to integrate more tightly with such user tools as Sakai, the university website, myRutgers, departmental websites,
continuous education, RUcore.
3. Information literacyThe . Libraries website should express and be an integral part of information literacy learning at the university.
4. Simplicity. Less is definitely more. The Libraries website should be easy to get to and remember, with fewer clicks and explicit language.
5. Context. Website users shoulalways d know where they are and how they got there.
6. Self- sufficiency. People want to find and do for themselves. Tool development should focus on self- sufficiency.
7. Process.There needs to be an iterative and permanent process of redesign and development t hat incorporates version releases, constant rethinking of
strategy, and constant feedback.
PRIORITIES
After reviewing all reports and comments, the Core Team has identified the following priorities for initial website redesign and developmentThey . are listed by priority
within broad categories.The categories themselves are not prioritized but are listed alphabetically.
Access
Single sign- on/login Users desire one login for all services we offer. It should be integrated with the login for remote access. They report not being able to access
resources remotely without paying.
E- Journal process
E- journal process Our process for finding ejournals - and articles in them is undeniably broken. Users need improved discovery, navigation, URL access, selection by
discipline, and enhanced federated searching capabilities. They come to us needing a particular article or wanting articles on a particular topic, and we present them
with lists of database and journal titles. They scroll over Searchlight and do not see that it might be the single search box they desire. Users search our databases or
Google Scholar and cannot figure out how to link to our e- articles even when we offer them. Users experience requests for payment when accessing our resources
remotely.
Hel p users identify databases to use for their research The broad subject breakdowns of indexes and databases, advanced search subject choices within Searchlight,
and the research guides are not doing the job. They need to be brought together and surfaced.
Previous Page Next Page