168 · Representative Documents: Regional Accrediting Agency Reports
Texas A&M University
SACS Reaffirmation of Accreditation. Comprehensive Standard 3.8.3
Section 3: Comprehensive Standards Standard 3.8.3, Page 5
Table 3.8.3.3 How to Read Adequacy Gap Ratio (AGR) Results
AGR Description/determination
AGR 100% Provided services/resources exceed user needs/expectations
0% ≥ AGR ≤
100%
Services/resources meet user needs/expectations.
The greater the score, within this range, the more closely the service/resource
Meets a user’s perception of an ideal resource or delivery.
AGR 0% Services/resources do not meet user needs/expectations.
The following graphic, using the Wordle™ software, displays most prevalent words found in
TAM HSC user comments from the 2010 MSL LibQUAL+® comments on MSL customer
service.
Figure 3.8.3.1. Word Cloud of 2010 MSL LibQUAL+® Customer Service Comments
Examples of Compliance
The following examples provide external validation of the competency of MSL librarians.
• Tenured MSL librarians, and some of the untenured, have achieved and maintain
membership in the Academy of Health Information Professionals (AHIP), the
credentialing program of the Medical Library Association [Academy of Health
Information Professionals]. Twelve of the fourteen MSL librarians hold AHIP
membership at the following levels, which indicate their expertise and professional
development activities: 5 at the distinguished level, 5 at the senior level and 2 recent hires
at the provisional level, pending 5 years of experience as a medical librarian. Only two
tenured librarians, those without medical librarian responsibilities, have not earned AHIP
membership.
• MSL librarians continue to teach the masters level course, Health Sciences Information
Management, SLIS 5365, in the University of North Texas Department of Library and
Information Science [University of North Texas course, Health Sciences Information
Management, SLIS 5365 Syllabus].
Texas A&M University
SACS Reaffirmation of Accreditation. Comprehensive Standard 3.8.3
Section 3: Comprehensive Standards Standard 3.8.3, Page 5
Table 3.8.3.3 How to Read Adequacy Gap Ratio (AGR) Results
AGR Description/determination
AGR 100% Provided services/resources exceed user needs/expectations
0% ≥ AGR ≤
100%
Services/resources meet user needs/expectations.
The greater the score, within this range, the more closely the service/resource
Meets a user’s perception of an ideal resource or delivery.
AGR 0% Services/resources do not meet user needs/expectations.
The following graphic, using the Wordle™ software, displays most prevalent words found in
TAM HSC user comments from the 2010 MSL LibQUAL+® comments on MSL customer
service.
Figure 3.8.3.1. Word Cloud of 2010 MSL LibQUAL+® Customer Service Comments
Examples of Compliance
The following examples provide external validation of the competency of MSL librarians.
• Tenured MSL librarians, and some of the untenured, have achieved and maintain
membership in the Academy of Health Information Professionals (AHIP), the
credentialing program of the Medical Library Association [Academy of Health
Information Professionals]. Twelve of the fourteen MSL librarians hold AHIP
membership at the following levels, which indicate their expertise and professional
development activities: 5 at the distinguished level, 5 at the senior level and 2 recent hires
at the provisional level, pending 5 years of experience as a medical librarian. Only two
tenured librarians, those without medical librarian responsibilities, have not earned AHIP
membership.
• MSL librarians continue to teach the masters level course, Health Sciences Information
Management, SLIS 5365, in the University of North Texas Department of Library and
Information Science [University of North Texas course, Health Sciences Information
Management, SLIS 5365 Syllabus].
