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Franklin, Brinley. “Duane Webster, Assessment Pioneer.” portal: Libraries and the Academy 9, no. 3 (2009): 339–48.
Frazier, Kenneth. “The Librarians’ Dilemma: Contemplating the Costs of the ‘Big Deal,’” D-Lib Magazine 7, no. 3 (March
2001), viewed online at http://www.dlib.org/dlib/march01/frazier/03frazier.html.
Funk, Cara J. “ARL and Association 3.0: Ten Management Challenges.” portal: Libraries and the Academy 9, no. 3 (2009):
405–10.
Gooden, Paul, Matthew Owen, and Sarah Simon. Scientific Publishing: Knowledge is Power. New York: Morgan Stanley,
2002.
Guthrie, Kevin M. “It Didn’t Have to Be This Way: Entrepreneurship at ARL During Duane Webster’s Tenure.” portal:
Libraries and the Academy 9, no. 3 (2009): 411–18.
Haslett, K. Mark. “Canada, Copyright, and the Common Good.” portal: Libraries and the Academy 9, no. 3 (2009): 375–80.
Hayes, Robert M. Strategic Management for Academic Libraries: A Handbook. Westport, Conn.: Greenwood Press, 1993.
Heath, Fred. “A Salute to a Leader: ARL’s Assessment Protocol Initiatives.” portal: Libraries and the Academy 9, no. 3 (2009):
333–38.
Heath, Fred, Colleen Cook, Martha Kyrillidou, and Bruce Thompson. “ARL Index and Other Validity Correlates of
LibQUAL+ Scores.” portal: Libraries and the Academy 2 (2002): 27–42.
Hernon, Peter, and Robert E. Dugan. Action Plan for Outcomes Assessment in Your Library. Chicago: American Library
Association, 2002.
Hernon, Peter, and John R. Whitman. Delivering Satisfaction and Service Quality. Chicago: American Library Association ,
2001.
Hernon, Peter, and Ellen Altman. Assessing Service Quality. Chicago: American Library Association, 1998.
Hightower, Christy, Julie Sih, and Adam Tilgham. “Recommendations for Benchmarking Web Site Usage Among
Academic Libraries.” College and Research Libraries 59 (January 1998): 61–79.
Hiller, Steve, Martha Kyrillidou, and Jim Self, “Assessment in North American Research Libraries: a Preliminary Report
Card.” Performance Measurement and Metrics 7, no. 2 (2006): 100–6.
Jackson, Mary E. Measuring the Performance of Interlibrary Loan Operations in North American Research &College Libraries.
Washington, DC: Association of Research of Libraries, 1998.
Jakubs, Deborah. “The Global Resources Program.” portal: Libraries and the Academy 9, no. 3 (2009): 327–32.
Johnson, Richard K. “A Question of Access: SPARC, BioOne, and Society-Driven Electronic Publishing.” D-Lib Magazine
(May 2000), accessed at http://www.dlib.org/dlib/may00/johnson/05johnson.html on August 21, 2001.
Assessment, August 4–7, 2008, Seattle, Washington. (Washington, DC: Association of Research Libraries, 2009):
147–54.
Franklin, Brinley. “Duane Webster, Assessment Pioneer.” portal: Libraries and the Academy 9, no. 3 (2009): 339–48.
Frazier, Kenneth. “The Librarians’ Dilemma: Contemplating the Costs of the ‘Big Deal,’” D-Lib Magazine 7, no. 3 (March
2001), viewed online at http://www.dlib.org/dlib/march01/frazier/03frazier.html.
Funk, Cara J. “ARL and Association 3.0: Ten Management Challenges.” portal: Libraries and the Academy 9, no. 3 (2009):
405–10.
Gooden, Paul, Matthew Owen, and Sarah Simon. Scientific Publishing: Knowledge is Power. New York: Morgan Stanley,
2002.
Guthrie, Kevin M. “It Didn’t Have to Be This Way: Entrepreneurship at ARL During Duane Webster’s Tenure.” portal:
Libraries and the Academy 9, no. 3 (2009): 411–18.
Haslett, K. Mark. “Canada, Copyright, and the Common Good.” portal: Libraries and the Academy 9, no. 3 (2009): 375–80.
Hayes, Robert M. Strategic Management for Academic Libraries: A Handbook. Westport, Conn.: Greenwood Press, 1993.
Heath, Fred. “A Salute to a Leader: ARL’s Assessment Protocol Initiatives.” portal: Libraries and the Academy 9, no. 3 (2009):
333–38.
Heath, Fred, Colleen Cook, Martha Kyrillidou, and Bruce Thompson. “ARL Index and Other Validity Correlates of
LibQUAL+ Scores.” portal: Libraries and the Academy 2 (2002): 27–42.
Hernon, Peter, and Robert E. Dugan. Action Plan for Outcomes Assessment in Your Library. Chicago: American Library
Association, 2002.
Hernon, Peter, and John R. Whitman. Delivering Satisfaction and Service Quality. Chicago: American Library Association ,
2001.
Hernon, Peter, and Ellen Altman. Assessing Service Quality. Chicago: American Library Association, 1998.
Hightower, Christy, Julie Sih, and Adam Tilgham. “Recommendations for Benchmarking Web Site Usage Among
Academic Libraries.” College and Research Libraries 59 (January 1998): 61–79.
Hiller, Steve, Martha Kyrillidou, and Jim Self, “Assessment in North American Research Libraries: a Preliminary Report
Card.” Performance Measurement and Metrics 7, no. 2 (2006): 100–6.
Jackson, Mary E. Measuring the Performance of Interlibrary Loan Operations in North American Research &College Libraries.
Washington, DC: Association of Research of Libraries, 1998.
Jakubs, Deborah. “The Global Resources Program.” portal: Libraries and the Academy 9, no. 3 (2009): 327–32.
Johnson, Richard K. “A Question of Access: SPARC, BioOne, and Society-Driven Electronic Publishing.” D-Lib Magazine
(May 2000), accessed at http://www.dlib.org/dlib/may00/johnson/05johnson.html on August 21, 2001.
